Cluster Manager
Apparel LLC
Total years of experience :9 years, 7 Months
Manage and be accountable for the performance of the retail concepts - Sales, retail ambience, people, merchandising, maintenance.
Develop strategies to drive sales and ensure implementation of strategies.
Analyzing sales figures, forecasting future sales and allocating targets
Develop strategies for effective communication and running of campaigns and promotions
Budget, manage and optimize the operational cost.
Make recommendations on commercial opportunities at Market level by analyzing retail KPI's
and local retail trends and needs.
Innovate ways to enhance staff engagement
Responsible for staff development and growth through various methodologies.
Develop a plan to retain and promote high-potential/key staff. Succession planning.
Staff appraisals and performance management
Prepare manpower and optimal staff allocation strategy.
Ensure adherence to operations procedures across stores
Identify best practices and execute the same across stores
Ensure adherence to highest standards of retail environment
Responsible for the stock management, inventory and shrinkage
Developing an effective CRM strategy and use the CRM efficiently to maximize sales.
Develop strong market awareness and understanding of competitor’s.
Identify innovative ways to develop customer experience.
Create customer service strategy to enhance customer satisfaction
Responsible for customer complaints and escalations
Masters in Business Administration - Specialisation in Marketing * Post-Graduation in Retail Management, Symbiosis Pune 2011
* Bachelor of Mass Media, Mumbai University 2004
