Senior technical support Engineer
McAfee
مجموع سنوات الخبرة :9 years, 0 أشهر
• Follow best practices in deploying MVision security solutions.
• DLP policy fine-tuning, configuring Regular Expressions and dictionaries to cater to compliance requirements, across a wide spectrum of organizations.
• Scope implementation phases and accomplish successful deployment.
• Troubleshoot integrations with existing infrastructure such as SIEM, and configuring API requests from third party analytical tools to parse data from CASB dashboard.
• Configuring authentication with SAML and assisting related troubleshooting.
• Configuring Reverse Proxy to access SaaS services such as Sharepoint, O365, Box, and Salesforce.
• Assist with Incident Remediation optimizations, and simplifying operations for customer's SOC facility.
• Handling escalations due to infrastructural failures, and implementation delays.
• Implementing different DLP policies and Cloud Access policies on various cloud services
• Collaborating with cross-functional teams, and Product Management to push for improvements requested by customers.
• Accommodating third-party limitations by engaging in testing work-around for integration, while ensuring satisfaction of use-cases.
• Assist in documentation of known issues and discovered solutions, and training new hires.
• Testing new features before deployment, and reporting bugs, and collaborating in fix deployment via issue tracking tools such as JIRA.
• Working experience on different internal tools like Kibana, Splunk, Jenkins, Jira, and databases like MySQL and Crate.
• Provide Product training to new hires and make them proficient with the infrastructure.
• Basic troubleshooting and problem resolution for customer issues with the Skyhigh CASB Product.
• Evaluate and analyse the security incidents, threats and anomalies
• Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.
• Generating custom reports on special requests by querying our databases.
• Monitoring High profile customer data workflow and detecting inactivity with the integrated services and recommending the best practices.
• Providing JSON script for parsing different types of Firewall/Proxy logs.
• Working experience on different operating systems- MacOS, Windows and Linux.
PCB TESTING AND TROUBLE SHOOTING, PRODUCTION SUPPORT, MANUFACTURING PROCESS ETC.
• Mini Project entitled on "DENSITY BASED TRAFFIC CONTROL'' which is required by Calicut University during sixth semester as part of our degree. • Main Project entitled on "GSM BASED PATIENT MONITORING SYSTEM" with special guidance of "NIELIT, KOZHIKODE." which is required by Calicut University for completing the degree.