Warranty Administrator
EVM Automobiles
مجموع سنوات الخبرة :5 years, 4 أشهر
• Technical assistance and supervision on service-related concerns.
• In charge of analyzing and reviewing warranty related concerns.
• Monitor and address customer inquiries and requests for warranty claims.
• Manage warranty related forms and approval procedures.
• Conduct through reviews of part and vehicle diagnoses as per Nissan Motor India PVT LTD standards.
• Handle customer complaints and ensure timely resolution of complaints with customer satisfaction.
• Delivered comprehensive technical and non-technical training to service personnel, aligning with Maruti Suzuki standards.
• Oversaw warranty related forms and approval processes.
• Conducted in-depth analysis and fault diagnosis at both vehicle and part levels.
• Offered expert technical guidance to service and sales staff for service-related concerns.
• Managed technical advice and post-sale customer satisfaction.
• Verified warranty and service contract coverage by examining records and papers.
• Interacted with customers to understand their vehicle related issues.
• Conducted test drives with customers and provided proper diagnosis of problems
• Prepares a list of problems, estimated time and cost of repair.
Individual project: • Design of lighting system for a Sparrowhawk Sports car. Carried position of design lead on lighting system for the project funded by the university using CATIA modelling
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.