Manager - IT Operations
HDFC BANK Limited
Total years of experience :17 years, 4 Months
DC Network Management (Operations):
. Management of DC LAN & WAN infrastructure
. Deployment of DC LAN switches Cisco 4500, 6509, 6513, Nexus 5K, 7K, 9K
. Day to Day operations & configurations of DC LAN & WAN Infra for all 3 DCs
. Migration of Cisco 4500 switches to Nexus 9K
. ISP SLA review with all major Telecom provider on monthly basis
. Vendor management Cisco (team of 24 engineers)
Citrix Netscaler Loadbalancer (ADC) - Operations & Incidents :
. Managing the Citrix Netscaler Loadbalancer(ADC) MPX Platform: 15500, 14500, 11500, 9500, 8200, 7500
. Managing the Citrix Netscaler SDX Platform: 11515, 11500, VPX: 11500
. Netscaler Loadbalancer incident management
. SSL certificate (SSL Offloading) configuration in Netscaler (Client & Server certificate)
. Configuration of Caching & Compression policy
. Configuration of Responder Policy & Action
. Configuration of new application, add/remove VIP, configuring backend server & services
. Configuring SNIP, MIP, PBR, static route, High Availability, Access List
. Netscaler device migration as a part of Technology obsolence
. Netscaler Firmware upgrade 10.0, 10.5, 11.0, 11.1
. Vulnerability Assessment (VAPT) for Netscaler devices & hosted applications
. Handling IT Audit for Netscaler
. Troubleshooting day to day issues, packet trace & analysis, co-ordinating with other support team & application owners
. Supporting more than 52+ application of Bank, including most critical RSA, Netbanking, Corebanking, CRMNext, Base24 via loadbalancer
. Monitoring the Netscaler devices through Citrix Command Center 5.1
. Managing the day to day activities & DR drills
. Vendor management such as Wipro & Citrix OEM
. Handling a Team of 8 Engineers
. Documentation and change control - Ticket management through CA Service Desk
Key Achievements :
Cisco 45K to Nexus 9K migration, Firmware upgrade of critical Netscaler, Branch to DC IPSEC setup migration from Cisco ACE to Netscaler, Migration of SSL VPN from Juniper to Netscaler, Enable HTTP/2 protocol for Netsclaer hosted applications
ICICI Bank is India's largest private sector bank with total assets of Rs. 5, 367.95 billion (US$ 99 billion) at March 31, 2013 and profit after tax Rs. 83.25 billion (US$ 1, 533 million) for the year ended March 31, 2013. The Bank has a network of 3, 536 branches and 11, 162 ATMs in India, and has a presence in 19 countries, including India (as on March 31, 2013).
Configuration & Management of 3COM 7510, HP Procurve 6600ZL, 5412ZL switches (HYD DC)
Configuring & management of Cisco 6513, 6509, 4500, 2950 switches (DR Location)
Configuration of L3 Routing
Inter VLAN routing.
Switching configuration - Trunk configuration, STP, RSTP & MSTP, Ether channeling
Configuring ACL on switches.
Load balancer - Configuration & management of Radware-App Director
Load balancer - Configuration & management of Citrix Netscaler-11500
Loadbalancer - Creating farm/Virtual IP, add/remove servers & services, configuring new application, troubleshooting on loadbalancer issue.
Loadbalancer - Configuring loadbalancing methods, sticky session parameters
Taking active part in DR Drill activities
Looking all kinds of troubleshooting & operation of LAN. The most daily activity.
Working with HP Network Node Manager 9.20 for Network monitoring, Utilization
Working with HP OVPI Performance Insight 5.31 for report such as CPU utilization, link utilization
Working with HP Service Manager for any change request.
Remote support to Jaipur DR Location.
Achievements:
Working in Enterprise Network. Working on HP 7510, Cisco 6513, 6509 Enterprise switches. IOS upgradation done for all access switches in data center, one of the major activity. Successfully configured Application Servers under Load Balancer with fallback set-up. Successfully done DR Drill activities, WAN Link migration. Upgradation of Core-Switch a major & critical activity. Configuration of Netscaler-11500 in HA with LACP.
Vista Technologies LLC; Dubai (Customer Support Engineer)
8th March 2008 - 20th May 2012
Wireless Site Survey, Installation, Deployment & Troubleshooting of MERU Wireless
Generating Heat Map using Ekahau Site Survey, planning the Wireless Project
Basic Router configuration (Configuring ip add, checking connectivity).
Configuring Routing Protocol’s (RIP, OSPF and EIGRP)
Configuring ACL on the router for route filtering.
Basic Switch Configuring (Creating VLAN, Understanding Spanning tree Protocol)
Inter VLAN Routing.
Switch Security(Mitigating different spoofing attack like DHCP spoofing, IP spoofing, Port Based Security, Mac add Filtering)
Installation, Configuration of switches such as HP Procurve, Cisco2950/3550.
Installation, Configuration & Troubleshooting of Firewall such as Fortigate
Configuration of Site to Site VPN (IPSEC) & SSL VPN for Remote users using Fortigate
Configuring Web Filtering, UTM on Fortigate Firewall.
Server Installation & Troubleshooting HP, IBM, Dell Servers (HP Proliant ML350, 310, IBM X3400, Dell Poweredge 2900).
Installation, Configuration & Maintenance of Windows Server 2008/2003
Configuration of Server Roles as DC, DNS, DHCP.
Microsoft Outlook installation, configuration & troubleshooting.
Handling all types of client calls as L1, L2 support day to day basis for NW, HW & SW
Achievements
Worked on Cisco Routers (800, 1841, 2600). Cisco Switches (Catalyst 2950, 3550). Fortigate Firewall (110C, 80C, 60C). Installation of Servers like HP, IBM & Dell & customization according to client. Successful MERU WIFI installation at Khalifa University (Sharjah), Ghantoot Properties (Abu Dhabi), Fairmont Hotel (Abu Dhabi), Al Ain Palace Hotel (Abu Dhabi). Migration of Server 2003 to Server 2008 in ValbrunaGulf (Dubai).
6th November 2006 - 17th January 2012
Handling users Desktop’s as well as Laptop’s related issues.
Ø Deployment of WIN XP to all PC’s with customized image.
Ø Lotus notes client version R6 troubleshooting.
Ø Responsible & giving best support for more than 1000 Laptops which are used in company for project purpose which is sprayed all over India & abroad.
Ø Basic Network Troubleshooting
Ø Handling systems related problems on a floor (Ernst & Young).
Ø RSA Secure Token used to access Lotus Notes from outside the office.
Achievements
Worked on IBM, COMPAQ, HP Branded machines & Laptops.
Configuration of Black Berry, Secure ID (RSA) & wireless Internet card.
FMS Project at Raychem RPG, Mumbai (April 2007- Till Date)
Raychem RPG is a 50:50 Joint Venture between Tyco International, U.S.A., a U.S.$ 40 billion conglomerate having diverse interests in Electronics, Healthcare, Fire & Security, Plastics & Adhesives, Engineering Products & Services and RPG Enterprises, one of the leading business houses in India, having turnover of over U.S.$ 2.0 billion, with interests in Power, Tyre, Transmission, Technologies, Retail, Entertainment & speciality sectors.
Ø Deployment of WIN XP to all PC’s.
Ø Handling Lotus Domino Server R7 for All India Location.
Ø Handling Lotus Notes client version R7 Troubleshooting
Ø Handling Server IBM X-225.
Ø Responsible & giving best support for IBM Desktops & Laptops.
Ø Basic Network Troubleshooting
Ø Handling system related problem on a floor.
Achievements
Worked on Lotus Domino, IBM Server X-225, IBM Desktops & Laptops
Diploma in Digital Electronics Engineering.