Business Analyst
IBM
Total years of experience :19 years, 4 Months
NG is the sole electricity and gas transmission company in Britain and also holds Gas Distribution licenses for
certain areas of the UK.
Currently working on the Strategic Asset Management (SAM), an analytics platform for the Electricity
Transmission division that will help NG on their path to realize a Smart Grid.
* Played a key role to help shape the SAM programme from the very initial days of its inception by being
involved in scoping the programme and aligning it with the NG strategy.
* Built and maintained a good relationship with a number of key senior stakeholders that helped the team to
successfully deliver the first part of the ongoing SAM programme.
* Analyzed the existing asset maintenance planning and online asset condition monitoring process and
established the business requirements to build a system to mimic the processes.
* Managed the delivery of the maintenance planning system by acting as a liaison between the NG business
users and the offshore development team.
* Authored several options analysis papers during my stay at NG; two of which helped IBM win projects
(worth £500k) from critical situations. The underlying theme of these papers was to analyze and come up
with recommendations for delivering the business requirements satisfactorily by utilizing the sanctioned
funds for the project and by aligning the recommendations with the NG strategy.
* Authored several investment papers during my stay at NG. Investment papers involve making a business
case (strategic and financial) for a project; including cost benefit analysis and alignment with the RIIO
regulatory framework.
* Worked for the Gas Distribution Unit at NG for about six months where I authored an investment paper for
a programme that was looking to enhance their IT systems and an options paper for sending latest policies
and procedure over air to field engineers. Helped prototype applications related to asset maintenance.
* Won many appreciations for my work at NG
Worked as a Business Analyst for Idea Cellular, Bangalore from March 2010 to October 2011.
Involved in the integration of Spice Telecom processes with IT systems of Idea Cellular. Played a critical role in the rollout of the complex systems such as CRM, billing system and associated applications by engaging in discussions with the client about the as-is & to-be processes and getting the buy-in from various departments having conflicting opinions.
Awarded with the "Idea Excellence Award" by the CIO of Idea Cellular for my contribution towards high customer satisfaction & the roll-out of their new billing system.
Delivered business value to the client by reducing their costs (developing in-house solutions, removing dependency on vendors) & improving their customer interaction processes (reducing AHT, enhancing first call resolutions).
Involved in extensive interaction with the client including senior management to understand the business pain points, suggest ways to remove the bottlenecks & improve the clients business.
Won many appreciations for my work at Idea Cellular.
Involved in revamping of the website, mailers and other marketing content which has resulted in a better
response rate from the generated leads.
* Successfully liaised with cross functional teams to develop customer focused solutions that addressed the
clients’ needs.
* Determined customer business drivers, pain points and technology objectives & identified decision makers
and influencers in order to close a sale.
* Direct reporting to the senior management of the company
Lancaster University Management School is ranked amongst the Top 100 MBA’s in the world.
* Worked on three live projects during the course
* For BASF, UK: Recommended a market entry strategy for the coastal protection system (Business to
Business and Business to Government). The strategy recommended stakeholder management,
increasing product awareness and strategic partnerships.
* For TruTrading, UK: Devised a market entry strategy to penetrate into the South of England market for
this SME (turnover of £4 million) involved in fashion garments for men.
* For Savvy Media: Savvy Media: Developed a business plan for this startup venture on e-commerce
for the Operations & Maintenance Centre project.
* Involved in the end to end development of the product OMC right from requirements gathering to product
delivery and support
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