prasanth prasanth kumar

process specialist at Tata Consultancy Services - Other locations

• India - Chennai
• My current job since January 2013

Responsibility

• Quality Analyst, working on teams daily quality and delivering the clients with accuracy and target.
• Coordinating between different departments for any issue among team members.
• Preparing internal documents which helps to find the team capability and capacity of each FTE.
• Maintaining quality documents and performing the quarterly audits.
• Expert in Answers on demand (AOD) and train team with all the new updates and processing's.
• Coordinator for P4L and F4L activities, engaging team with different activities as per their interests.
• Maintaining all inbound and outbound process of team.

Achievements

• Maintained a satisfaction rating over a 2-Year period as a quality analyst.
• Exceeded customer goals in 2017 and 2018.
• Successful project takeover from onshore in 2016.
• Migrated most of the work to new AOD platform which is a big milestone for me and a new big learning in my carrier.
• Continues 3 years best performer of the year award from client.
• Integrated Quality Management System.
• Herculean Technovation.