Assistant General Manager Products
DiGiSPICE Technologies Limited
Total years of experience :13 years, 6 Months
-Lead end to end Product Development Process, Discovery, Development, Testing, Launch
& Analyse.
- Work closely with cross functional teams for - Product Delivery, RFP responses and drafting
product documents (FRS, PRD, Presentations, DFD, Wireframes, UAT)
- Requirement Analysis, KPI Tracking, GTM planning, Gap Analysis and Product Road-mapping
Achievements:
Launched 15K TPS USSD Solution in Indosat, Indonesia.
Achieve 25% growth in user uptake rate for Campaign Management in Etisalat,
Afghanistan
Launched Cloud PBX solution in Robi, Bangladesh supporting 263+ SME.
Worked on 300+ Customized Product Requirements across APAC & MENA
Scaling of Enterprise Messaging Gateway from 5K TPS to 10K TPS in VISPL, India.
Unification of USSD Gateway for V! India
Launched Omnichannel Campaign Manager (Korero)
MVP of IMJA App in Nepal, Baze Music App, RightAccess (LMS App)
Worked on 50+ RFP related to Telecom solutions.
Contribute to New Product development and Leading Pan India Product Operations.
Achievements:
-Lead Acquisition of MobME USSD Platform (by One97) from Product & PMO
Perspective
-Achieve 40% growth by launching Recommendation Engine for V! VAS Portals
-Lead a team of 40 Product Managers (Pan India Product Operations)
Lead Process Automation for improving customer experience
Data Analysis - To fetch insights from data
Tracking of daily reports
Vendor/Partner Management
Cross-Functional Communication
Achievements:
Launched Smart IVR for Idea which help to reduce the CPS by 0.22 points.
(Awarded by Idea Excellence Award)
Part of 4G launch team
Lead product operations for East India region and Bangladesh.
Cross-functional team communication
Define Product Roadmap
Provides solutions to Telecom and enterprise clients.
Achievement:
Lead Product Team One97 Eastern Region (Performer of the year)
Launch 121 IVR Self-care services for Idea East zone (One97 Rockstar Award)
1) Managed and facilitated the technical development of applications in coordination with Engineering (development), QA and Platform teams.
2) WAP gateway integration
3) Portal development using Ericsson MSDP tool, HTML, CSS, PHP and Java scripts.
3) Competitive Analysis of data and customer behavior to make the required changes in portal.
4) Managed the IPTV service deployment and maintenance.
5) Interacting with clients and internal cross-functional teams to ensure the product quality.
6) Maintenance of streaming servers ECDS (Ericsson’s Content Delivery Servers)
7) Preparing and analyzing MIS thereby constructing and implementing the daily action plan to increase revenue.
Achievement:
Perform BSNL Live Portal revamp leading to achieve 700% growth
Achieve rev. target of 50K/day for Game Portal on the very first week of launch
Pursuing MTech Program for Working Professionals from BITS Pilani WILP.
STUDY OF REDUCING THE COST PER SUBSCRIBER AT IDEA CELLULAR CONTACT CENTER BY ENHANCING THE CUSTOMER’S EXPERIENCE OF SELF SERVICE CHANNELS. Project Highlights:- Research Model- DMAIC -Define Baseline -Measure Phase a) SIPOC Analysis b) Call Flow c) IVR Flow Diagram -Analyze Phase a) Fishbone/Isikawa Analysis b) Pareto Chart-Identification of vital few on secondary data c) Primary research
“OFDM (Orthogonal frequency division multiplexing) transmitter and receiver design.” Software used => MATLAB Simulink OFDM is a new multicarrier transmission technique for cellular mobile devices. Here, the multiple carriers use mutually orthogonal codes which enable the separation of carriers in case of multi-path transmissions and interference of signals. It is used for high speed data transfer.
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