PRASHANT بسالي

I am handling more than 3500 users, provide support for all hardware and support desktop issue.
Resolved customer queries w.r.t. critical intranet business applications like Sales force, 3CX, Primavera, Office 365, X-lite etc.
Meeting user needs for computer hardware, software and networking tools.
Working at multiple locations including head office, site offices, stands & seminars.
Also I am handling issue related to Server, Printer, scanner, Fax machine etc.
At basic level i do troubleshooting of network and patching of LAN cable.
Also i am handling issue related to IP based phone- Cisco.
Remote Tool installation, configuration and troubleshooting- Team Viewer, Ammyy
Admin, RDP, VNC, Scree connect etc.

Serving as Desktop Support Engineer for DCAA Users & Online users.
Enterprise Applications- Installation, Configuration & Troubleshooting.
Complete Hardware support includes Laptops, Desktops, Servers, and Printers etc. for 150+ DCAA Users
Configuration and troubleshooting of Email Clients (Outlook Exchange, outlook 2010 and outlook 2013)
Kaspersky Anti-virus installation from server and also providing the USB access for the Users
ISO implementation for IT procedures. Managing of Active Directory at basic level.
Implementation of Wi-Fi devices and Troubleshooting network problems.
Supporting the roll-out of new applications.
Supported remote access using VPN and various desktop remote protocols.
Installing and troubleshooting of CISCO IP based telephones.
SPOC of all the vendors providing IT applications & hardware equipment’s to DCAA.
Generating reports on daily and monthly of calls, maintenance activities and server Activities
Asset & Inventory Management
Call logging of daily incidents and request in Manage Engine Tool and follow ups.
Mobile application support for the DCAA Users.Remote Tool installation, configuration and troubleshooting- SCCM, Team Viewer, Ammyy Admin, Any desk, RDP.
Network port patching and activation in switches.

 Call logging of daily incidents and request in Tefilla Tool and follow ups.
 To provide Client Support for various Mail Servers (Lotus, Outlook Express, MS Outlook, Windows Live Mail)
 Complete Hardware support includes Laptops, Desktops, Servers, and Printers etc.
 Troubleshooting and resolving issue using remote tool- VNC, Team viewer, RDP etc.
 Active Directory, Remote Desktop, DHCP, DNS, VPN.
 First level support on Branch specific Application (Lotus, Citrix, FTP, RDP, 1 KEY, SSO)
 Wi-Fi network implementation and troubleshooting
 Asset & Inventory Management
 Vendor Management for support of all kinds of PC, Laptops, Servers and Peripherals, Which are under warranty or in maintenance contract
 Provide Support on Windows XP, Window 7, MS Office, etc.
 Anti-virus updating on all the Desktops / Laptops
 Manage & Address client side connectivity issues.
 Network Performance Monitoring and Optimization
 Daily Call report and sharing with the IT manager and daily Follow ups with the field engineer for the pending calls and issues.
 Installation of IBM lotus application in mobile devices

- Installing and configuring computer hardware,
software, systems, networks, printers,
Scanners and more
- Provide support for Windows XP, Windows Vista,
and Windows 7 etc.
- Basic software installation and configuration- Microsoft office, Antivirus etc.
- Talking to clients and computer users to determine
the nature of problems
- Repairing equipment and replacing parts
- Asset & Inventory Management
- Implementation of Wi-Fi devices and
Troubleshooting network problems