General Manager Operations
BRMPL
مجموع سنوات الخبرة :9 years, 7 أشهر
Managing entire property of 26 acer plot,
Agro truism .
Holding meetings with Housekeeping staff to discuss their job functions.
Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.
Approaching guests in an attentive, friendly, courteous and service-oriented manner.
Making sure that all Guest Rooms have appropriate supplies and linens in them.
Maintaining guest confidentiality at all times.
Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.
Supervising the disposal of trash and waste.
Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
Delegating work to meet business objectives and goals.
Maintaining a high standard of personal appearance and grooming.
Vacuuming carpets and mopping and sweeping tile floors.
Training up new housekeeping staff.
Maintaining an inventory of guest room and housekeeping supplies.
Complying with all health and safety standards.
Maintaining key control.
Ensured to stock all carts daily with cleaning supplies, amenities and linens, and transport to assigned guest room and positions securely.
Administered to clean assigned quota of rooms according to standards; and ensured to utilize appropriate cleaning chemicals for designated surfaces.
Followed specific procedures to handle and remove soiled linens and trash safely and appropriately.
Reported all "refused services" and "privacy" requests to supervisor and ensured to replace all guest amenities as needed.
Communicated needs with housemen and supervisors regularly and recorded accurate room status on assignment daily.
Performed duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with minimal supervision.
Administered beds; replenished supplies; and cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.
Facilitated to dusts furniture and equipment and polished metalwork, such as fixtures and fittings.
Washed walls, ceilings, windows, door panels, sills and woodwork; and replenished bathroom supplies, light bulbs.
Ensured to empty wastebaskets, and cleans ashtrays and transported trash and waste to disposal area.
Reported to work for scheduled shift, on time and in uniform in accordance with company policy.
Summary of Qualifications as Trainee Housekeeping Supervisor:
Holding meetings with Housekeeping staff to discuss their job functions.
Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.
Approaching guests in an attentive, friendly, courteous and service-oriented manner.
Making sure that all Guest Rooms have appropriate supplies and linens in them.
Maintaining guest confidentiality at all times.
Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.
Supervising the disposal of trash and waste.
Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
Delegating work to meet business objectives and goals.
Maintaining a high standard of personal appearance and grooming.
Vacuuming carpets and mopping and sweeping tile floors.
Training up new housekeeping staff.
Maintaining an inventory of guest room and housekeeping supplies.
Complying with all health and safety standards.
Maintaining key control.
Industrial Experience Training (04 Months): Four Points by Sheraton, Pune, India