Corporate HR & IT Project Manager
Abdul Latif Jameel India Services Private Ltd.
Total years of experience :20 years, 3 Months
Delivered significant improvements in HR efficiency and effectiveness through the successful implementation of major HR projects like SuccessFactors, HR Analytics, and the Global Intranet.
• Spearheaded the implementation of these projects, achieving successful launches within budget and on time.
• Drove optimal ROI from HR technology investments by meticulously managing budgets, tracking key metrics, and ensuring project success.
• Collaborated with the HR Center of Excellence to develop and execute comprehensive project plans encompassing scope definition, interventions, deployment, monitoring, and change management strategies.
• Proactively identified and mitigated project risks, ensuring smooth project execution and delivery.
Secured executive buy-in and fostered strong stakeholder engagement for strategic HR technology initiatives, ensuring alignment with organizational goals.
Oversaw vendor management and project resources:
• Assembled and led high-performing project teams, leveraging external vendors to optimize project execution and achieve strategic objectives.
• Proactively secured the necessary resources to ensure project success, minimizing delays and maximizing impact.
Maintained project governance and budget control:
• Championed strong project governance by establishing and meticulously monitoring project budgets for communication, change enablement, and expenses, ensuring project success within budget.
• Secured project delivery on time and within budget through strict adherence to project charters, SLAs, and contractual obligations, minimizing risks and maximizing value.
Orchestrated seamless project go-lives by collaborating with key stakeholders to develop and meticulously track business readiness plans, ensuring a flawless launch and user adoption.
• Strong HR Leadership:
• Led strategic HR initiatives for over 250 employees, achieving: o Compliance: Ensured smooth operations and minimized legal risks. o Saudization targets: Contributed to national workforce goals. o High employee satisfaction: Fostered a positive work environment.
• Championed a culture of diversity and inclusion at ALJ Machinery, creating a more engaged and productive workforce.
• Provided expert guidance in designing and implementing the talent review process, resulting in: o Fostered internal talent development: Strengthened the organizations future capabilities.
• Process Optimization and Eficiency:
• Spearheaded initiatives to optimize stafing, training, payroll, and HRIS utilization (onboarding, exits, etc.)
• Orchestrated the annual workforce budgeting exercise, aligning with departmental objectives, and ensuring eficient resource management.
• Customer Experience (Focus on Internal & External Customers):
• Aligned compensation and benefits structures with market conditions and budget constraints, ensuring: o Competitiveness: Attracted and retained top talent. o Financial responsibility: Balanced employee needs with budgetary limitations.
• Maintained Internal Audit compliance (above 90th percentile) through HR process audits, contributing to a smooth customer (employee) experience by minimizing errors and disruptions.
• Enhanced customer (external) satisfaction by 18% through implementing improvements based on regular customer surveys, demonstrating a strong commitment to customer satisfaction.
• Business Continuity Plan and Saudization:
• Identified and promoted Business Continuity Plan (BCP) and Business Continuity Management (BCM) initiatives, increasing organizational resilience in the face of disruptions.
• Devised and executed plans to consistently uphold high Saudization levels at High Green, demonstrating a commitment to national workforce goals and contributing to a diverse and qualified workforce.
• Successfully established a pre-school as a start-up venture in the education segment. As a CSR initiative, Operated a Kidzee Franchisee for a period of 3 years.
• Since its launch, branch was consistently rated as the Best Branch for Kidzee in Mumbai.
Measurable Impact on Employee Engagement:
• Reduced employee disengagement by 2% through targeted engagement interventions.
• Developed a zero-cost employee recognition program saving USD $100, 000, boosting morale and motivation.
Efective Performance Management Strategies:
• Developed and implemented a comprehensive performance management program for People Managers.
• Increased People Manager performance levels to >70th percentile through targeted capability building programs.
• Coached People Managers on performance acceleration techniques, leading to engagement levels above 75th percentile.
Process Improvement and Eficiency:
• Streamlined the performance management system (PMS) by identifying gaps and improving user experience.
• Redesigned the PMS form, reducing completion time by 15 minutes per user.
• Developed a training program for Subject Matter Experts (SMEs) to empower them to train People Managers, creating a cascading learning efect.
• Conducted performance management system audits for over 200 users.
• Led a Best Practice Study by producing a Best Manager Journal.
• Coached People Managers on avoiding gaming in the Gallup Q12 survey.
HR Business Partner:
• Led HR Business Partnership for the Assurance division at a managerial level, providing strategic HR support and aligning with business objectives.
• Effectively navigated employee relations issues, resolving disputes, managing terminations, and executing disciplinary procedures according to company policies.
• Conducted insightful exit interviews to gather valuable employee feedback, informing strategies for talent retention and improvement.
• Championed a positive and inclusive workplace culture through employee engagement initiatives, including event planning and execution.
• Owned the entire recruitment process, managing sourcing, hiring, and onboarding for new employees, ensuring a smooth integration into the organization.
• Led the training of over 1, 000 Associates on the Coaching Based Performance Management framework, enhancing performance management practices.
HR Operations & HRIS Management:
• Successfully implemented HRIS, equipping the HR Operations team with comprehensive training to ensure seamless adoption and optimal system utilization.
• Contributed to the success of the HR Operations team, which received back-to-back Best Team awards for two consecutive years.
• Partnered with the Tax Operations team to successfully recruit and onboard 250 qualified Chartered Accountants within a tight two-month timeframe.
• Spearheaded the implementation of a new HRIS, providing comprehensive training to ensure user proficiency and system adoption.
• Played a key role in optimizing HR operations through effective HRIS management.
• Spearheaded employee onboarding programs and training initiatives to foster collaboration and smooth integration for new hires.
• Developed and implemented HR processes and policies to ensure compliance with legal regulations and organizational standards.
• Designed and maintained a competitive compensation and benefits package to attract and retain top talent.
• Partnered with the HRIS development team to optimize system functionality and support HR operations.
• Successfully led the company through the ISO certification process, demonstrating commitment to quality management.
• Managed payroll and benefits administration for a geographically dispersed workforce.
• Lead ITES Recruitment: Spearhead recruitment strategies to source and secure top ITES talent for both internal needs and external clients, ensuring alignment with market trends and client requirements.
• Build and Coach a High-Performing Team: Develop and mentor a recruitment team, fostering collaboration and expertise in sourcing, candidate evaluation, and client communication.
• Drive Client Success: Manage client relationships for ITES hiring, building trust, exceeding expectations, and delivering qualified candidates that meet specific needs.
• Maintain Industry Expertise: Continuously update knowledge of ITES technologies and skill sets, effectively evaluating talent and staying ahead of the curve in the evolving recruitment landscape.
MBA
First Class
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