Logistic Assistant
Elekta Gulf
Total years of experience :8 years, 8 Months
Dubai to perform work related to Invoicing for Doha, Saudi and Iraq
region.
Coordinating with the Marketing team for any price discrepancy.
Follow up with Warehouse team of specific region if the delivery is done as per the policy of the company.
Stamped date updating in the system for the specific regions.
Prepares the dispatch report to have a record of the items and sales report to check the performance of the
merchandisers.
Prepare the sales report everyday and send to Management & sales executives
Clearing Import containers of Jebel Ali and inform the transporter to bring the container to our warehouse.
Submitting import containers documents to customs within 13 days.
LPO filing on Daily Basis.
Import clearance.
Planning of shipment of items to different region as per the requirement, preparing the documentation and clearance
of custom documents
Key Deliverables
Handling the sales.
Convincing customer for buying the product of the in-house brand as well as other brands.
Also, took the accountability of cashiering in which the responsibility includes to enroll customers for the membership
program.
Ensuring achievement of daily targets of sales, customer satisfaction as well as various other issues.
Highlights
I was the highest enroller for enrolling customers for the membership program of which I have been rewarded for.
Telegensys 1 yr
Associate
Key Deliverables
Executed activities pertaining to collect the documents from the hospitals for the insurance purpose.
Also worked for an outbound sale process in order to send a locksmith technician to resolve the concern.
Created daily sales reports.
Also, used to set the target for the team.
Motivated each team member towards achieving their monthly targets
Wipro BPO 6.2 yrs
Executed activities pertaining to Airlines ticketing, sales, online assistance, handled complaints as well as customer
services.
Assisted passengers for booking airlines tickets.
Provided flight status, fare details, reservation status along with seat availability to passengers.
Guided passengers with the techniques for booking tickets on the website.
Sold additional perks and packages to passengers.
Highlights
Received training for multiple skills sets and worked form first point of contact till last point of contact.
Appointed as a SME (Subject Matter Expert)
Was selected as a Trainer to train the pilot batch.
Imparting Process knowledge (especially about the sales) to new associates in my team.
Looking after the areas on improvements and try to resolve them with the help of Team
Assisting the Team Lead with process training (coaching) whenever required
Taking charge of the floor activity in the absence of a Team Lead
Involved in various refresher sessions for the team
I was involved with Corporate Customer Care which requires written communication with the front end customer.
Worked on tools such as CMS, KANA, DBMS, Concord, etc.
Successfully handled escalations via calls and E-Mails and providing compensations.
Resolved customer problems and assured satisfaction.
Ensured adherence to airline guidelines and polices
to perform activities like invoicing in PeopleSoft application, TAP application
and email communication to customers regarding their outstanding dues.
Also, handled the System Administrator for Sensata Technologies.
Highlights
I used to look after indexing and invoicing for the clients in PeopleSoft application for Ingersoll Rand.
Assigned the roles to specific users on Oracle application