Business Analyst
Emirates Airlines
Total years of experience :13 years, 8 Months
• Managing business analysis and solution design for business critical Pilot Training and Grading System and its enhancements. Also managed solution design for HR Employee Services kiosk.
• Liaise with key business client users and gathered business requirements. Conduct meetings and workshops with the business users and finalize requirements gathering documentation
• Conducted workshops with users to understand the future business process, prepare the future business process document and obtain documentation sign-off. Create high and low level Process Maps (till Level 4).
• Design the end-to-end business process, prepare the functional design document and manage implementation of the design by project managing by working with project manager and technical team members.
• Prepare test strategy documentations, test scenarios and implement testing for both System Integration and User Acceptance Testing.
• Prepare User Training manuals and conducted user training sessions with managers for the knowledge transfer.
• Conduct and manage user acceptance testing workshops, coordinated the user testing sessions and obtained user-signoff for production go-live.
• Facilitate enhancements and implement functional changes in line with business requirements as requested by end user through active cooperation
• Use project management tools and visual modeling methodology\ EA\UML\Visio to manage project delivery and resources from solution design & activity planning to successful delivery.
• Design reports, presentations and robust business case development
• Conduct feasibility studies and provide analysis of data and recommendations for new and improved solution to meet business strategy and goals.
• Managed Business Process Excellence Project to steer efficiency for HR Operations-MEA, using Lean Six Sigma.
• Project involved Solution Development using the PMP and Agile project management - worked with regional stakeholders to study requirements, define strategy and develop web based workflow management solution.
• Managed phased implementation and service delivery using ITIL processes. Implemented Incident Management, Problem Management, Change Management, Release and Service Desk. Managed Service Level Agreements, Availability and IT Service Continuity Management.
• Focused on managing stakeholders, project planning including definition of project phases, scope, budget, schedule, risks, quality and resources; developed and implemented change management process to control and manage changes. Worked with vendor on scope, time and costs of project.
• Managed Data Warehouse Project to archive regional Corporate Finance data (AP, AR and GL) to decommission legacy system. Project involved analysis of source applications and integration/migration techniques. Managed extraction of relevant data from source applications, build into database and continuously monitored data load.
• Worked with global and regional teams to define project scope, conduct feasibility study of source aplications and define timelines of project. Liaised with teams to define strategy; conducted reverse engineering of database architecture. Developed and tracked milestones, schedules; conducted periodic reviews with stakeholders.
• Provided guidance and shared knowledge with GE Asia team based on lessons learned.
• Responsible and accountable for Enterprise Solution design for business transformation project at Land Registration Dept of Govt. Of Western Austalia.
• Liaised with operations, SME’s, functional teams, management to analyze exisiting business model, core processes, procedures and systems. Lead team in business analysis and creating conceptual model of new solution design considerations. Used BPMN, UML Modeling, Data flow diagrams for new solution design and documentations. Applied lean six sigma principle in solution design.
• Worked with data architecture and enterprise architecture teams to consolidate solution requirements documention. Groomed & mentored team members in identification & mitigation of risks, business analysis techniques and application of Lean & Six Sigma principles. Completed project within timelines, costs and scope. Managed changes working with change control board.
• Assessed other jurisdiction processes and systems to consider joint development.
• Managed projects in application development, solution consultancy, ERP implementation, process re-engineering/improvement and system reverse engineering focusing on technical specifications - system analysis and design, presales engagements, project management, business development, account management, client retention.
• Managed team including mentoring, performance reviews and team buidling, conducted period reviews of KPIs, created dashboards and reports for all levels of stakeholders. Created and managed change management systems and processes. Managed communication at all levels.
• Liaised with onshore and offshore teams with regards to business case creation, business development, project management, post project issue management and stakeholder management.
• Provided leadership for a project to design and develop a “first of its kind” large web based printing solution based on .NET and SQL Server.
• Formed visual models of system designs and database architecture design to meet stakeholders’ expectations.
• Efficiently designed, developed, executed and deployed application/system within pre-defined time and budget.
• Engage with Sultanate of Oman government departments to implement office automation and collaborative computing system using Lotus Notes platform.
• Initiate and lead brainstorming sessions, interviews and group discussions, Create and pilot usable prototype models to garner end user feedback and acceptance.
• Transition of key departments to paperless environment reducing operations time by ¼ and drastically improving internal efficiency.
Project 1: Electronic Part Number Content factory
• Project leader for a “content factory generation-data wahrehouse” initiative by Cadence Design Systems, USA. Mentor and lead team of 25 engineers.
• Successfully designed, developed and implemented data warehouse system to create and manage the content factory.
Project 2: PSpice Model creation
• Spearhead project to acquire and establish new line of business - creation of PSPice Models.
• Mentor team of VHDL engineers, manage communication with Cadence team.
• Design and Develop application for a end-to-end management of Travels and Cargo solution. Successfully developed and deployed system at client site. Prepared system documentations and conducted training programs.
BE in Electronics and Communication from RV College of Engineering, Bangalore, Bangalore University. Internship at BPL TV Manufactring Unit in Bangalore