Prathmesh Pawaskar

• Airport Operation and Customer Services
• Sorting out the customer issue and queries.
• Handling customer calls and helping about their enquiries.
• Experience in Airport Operations, Baggage handling & reconciliations
Check In. Implementing different innovative ideas solving customer
problems.
• Experience in Gate management, gate closure reconciliation, Ground
staff management
• Providing services to disabled passengers till boarded in aircraft.
Handle Control room Operation like CCTV Monitoring
• The ability to deal with thousands of customers on a daily basis Make
accurate reports on any problems such as luggage confiscated,
persons detained, trespassing and damages to the building
• Assisting in the evacuation of passengers in emergency situations
Commitment to your work, working extra hours when needed

•
• Provided Exceptional Customer Service And Resolved Passenger
Inquiries Managed Baggage Handling, Check-in Processes, And Gate
Operations Implemented Innovative Solutions To Address Customer
Challenges Monitored CCTV Systems For Control Room Operations

• Sorting out Customer Issue and
Queries
• Handling Customer Calls and helping about their enquiries. Face
to Face interaction with all Staff members and Guest. Maintaining
the record of billing Preparing he billing data report through
excelsheets
• Reviewed daily work assignments and delegated tasks to
employees to supervise completion
• Answered and responded patiently and effectively to customer
inquiries, questions and complaints.
• Interpreted safely documentation and implemented complaint
procedure on work sites to prevent accidents.