Business Analyst & Customer Support
Include Technologies
Total years of experience :6 years, 10 Months
1. Built strong relationships with field operations team to support business development opportunities and improve service.
2. Gathering market and customer information to enable negotiation in pricing, delivery and customer specifications to the management
3. Preparing technical reports by collecting, analyzing, and summarizing information and trends.
4. Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
5. Collected customer feedback and made process changes to exceed customer satisfaction goals.
6. Provided excellent customer service by efficiently resolving issues and responding to inquiries.
7. Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability
1. Initiated market research and strategically design, enhance, test, maintain and create marketing campaigns & preparing newsletters for outreach activities. Identified business risks and recommended corrective actions and assisted in developing financial plan, project management plan and define milestones.
2. Analyzed customer demands, preferences and buying habits to create new marketing strategies and to enable negotiation in pricing, delivery and customer specifications to the management.
3. Customer support by inbound/ outbound service (voice & Non-voice).
4. Increased brand awareness through targeted initiatives and participated in promotion & development of new products to meet customer demands.
5. Reported performance and ROI of campaign media and conducted trend forecasting and analysis.
6. Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
1. Successfully interpreted and collected data to generate reports on weekly/ monthly/ or quarterly basis and draw conclusions for managerial action and strategy. Corrected any data entry error to prevent later issues & recommended data standardization for protection of data.
2. Developed database objects, including tables, views and materialized views using. Used statistical techniques for hypothesis testing to validate data and interpretations & presented findings to team to improve strategies and operations.
3. Researched and resolved issues regarding integrity of data flow into databases.
3. Maintained files, records and chronologies of entry activities.
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