Customer service representative
Emirates driving Institute
Total years of experience :11 years, 2 Months
Working as a customer service representative. Dealing daily with the customers who comes to get the driving license. Arranging classes and booking required tests.
Just Dial Ltd. - Mumbai, India (Dec 2012 - May 2014)
Officer
Job Responsibilities:
✓ Handling paid up client's database, ensuring all queries are answered.
✓ Convert Potential business callers into Clients and maintain long term relationship.
✓ Identifying and developing new streams for long term revenue growth & maintaining relationships with client / customers to achieve repeat/ referral business.
✓ Ensure customer satisfaction by providing accurate information.
✓ Responding to high volume of telephone enquires with friendliness and professionalism, referring callers to information packed database.
✓ Coordination with other departments to ensure smooth day to day operation of the floor.
I have pursue bachelor's degree in commerce from Mumbai university, Mumbai.
• Bachelor of Commerce in 2012, from University of Mumbai, India.