Pratim Banerjee

1) Design and deliver business communication and content effectiveness training for creative and leadership teams.
2) Build digital learning frameworks and capability systems for creative workflows and narrative competency.
3) Advise founders on learning strategy, capability development, and talent communication systems.

1) Built and led enterprise L&D function; launched TBO Academy, a global digital learning ecosystem.
2) Designed competency-based leadership, product, and communication capability programs across global markets.
3) Led onboarding, assessments, blended-learning delivery, and internal communications capability training.
4) Managed LMS, MIS, vendor enablement, and partner learning with measurable performance outcomes.

1) Built end-to-end L&D structure, including TNA model, learning pathways, content library, and trainer development.
2) Established learning analytics dashboards, feedback mechanisms, and performance improvement cycles.
3) Delivered enterprise learning programs for leadership, communication, service excellence, and sales enablement.

1) Owned onboarding programs, LMS administration, communication coaching, and performance development.
2) Delivered comprehensive programs in leadership, soft skills, and language. Managed e-learning platform and created training content.
3) Oversaw new hire orientation, vendor management, and training analytics—supported recruitment with language assessments.
4) Maintained training calendars and MIS.

1) Built and led FLDU (Fareportal Learning & Development University) capability academy.
2) Created structured leadership, communication, and behavioral development programs.
3) Led the Learning & Development Training Department, driving organizational growth through comprehensive training initiatives.
4) Collaborated with leadership to identify needs and deliver programs in leadership, soft skills, and language.
5) Facilitated company-wide certification programs for trainers and recruiters. Managed training budget and supported Employee Relations with performance management training.
6) Oversaw Voice & Accent Training and psychometric assessments for recruitment. Spearheaded event management and daily Employee Relations activities, contributing to a dynamic and skilled workforce.

1) Delivered comprehensive training programs for new hires, covering Basic Writing Skills, Customer Service, Voice & Accent, Conversation Skills, and Culture.
2) Regularly reviewed calls and emails, providing performance improvement consultations to Case Managers.
3) Conducted client calls with designated teams and calibration sessions with trainers.
4) Developed new curriculum content and enhanced existing materials to ensure relevance and effectiveness.
5) Spearheaded training initiatives aimed at boosting performance and associate motivation.
6) Developed a multi-faceted approach to training and development to foster a skilled, adaptable workforce capable of meeting dynamic client expectations and driving organizational success.

1) Delivered comprehensive training programs for new hires, covering Basic Writing Skills, Customer Service, Voice & Accent, Conversation Skills, and Culture.
2) Regularly reviewed calls and emails, providing performance improvement consultations to Case Managers.
3) Conducted client calls with designated teams and calibration sessions with trainers.
4) Spearheaded training initiatives aimed at boosting performance and associate motivation.
5) Developed a multi-faceted approach to training and development to foster a skilled, adaptable workforce capable of meeting dynamic client expectations and driving organizational success.
1) Delivered comprehensive training programs for new hires, covering Basic Writing Skills, Customer Service, Voice & Accent, Conversation Skills, and Culture. 2) Regularly reviewed calls and emails, providing performance improvement consultations to Case Managers. 3) Conducted client calls with designated teams and calibration sessions with trainers. 4) Spearheaded training initiatives aimed at boosting performance and associate motivation. 5) Developed a multi-faceted approach to training and development to foster a skilled, adaptable workforce capable of meeting dynamic client expectations and driving organizational success.

1) Provided specialized training in Linguistics & Voice and Accent, focusing on familiarizing trainees with US and UK accents and cultures, as well as accent neutralization techniques.
2) Delivered comprehensive Customer Service training, emphasizing the importance of appropriate responses to various situations and human emotions.
3) Conducted Tele Sales training, imparting effective techniques for selling over the phone.
4) Developed a multi-faceted approach to training and development to foster a skilled, adaptable workforce capable of meeting dynamic client expectations and driving organizational success.