REGIONAL MANAGER SERVICE DELIVERY
HCL INFOSYSTEMS LTD.
Total years of experience :10 years, 0 Months
Managing multiple Outsourcing and Facilities management projects in Gurgaon and Delhi. Ownership for all service delivery, HR and commercial activities related to these projects.
April'06 till March'11: HCL INFOSYSTEMS LTD.
FIELD OPERATIONS - DELHI
PROFILE: MANAGER - Customer Support The Job:
• Looking after all accounts in the designated area covering sales, support, services.
• Responsible for support delivery in the area for all hardware under warranty/ AMC.
• Responsible for support delivery at all FM sites within the area.
• Responsible for all product and support business in the area carrying targets on support contracts, order booking and collections.
• Responsible for periodical submission of FM reports and reviews with the customers on an ongoing basis.
• Responsible for manpower deployment in the field and the FM sites in the area.
VENDOR DEVELOPMENT - SOFTWARE
Profile: Manager - Vendor Development & Sourcing
The job:
• Responsible for software sourcing for the company
• Relationship management with major vendors like Microsoft, Oracle, Novell, Symantec, Techpac, Redington, Sonata, etc.
• Handling the complete project of pre-loaded software and the royalty processing of Microsoft, Symantec, Unistal, etc.
• Pricing and negotiation with all software vendors in India and abroad.
• Ensuring software deliveries for all project orders executed by the company.
The job:
• To sell contract manufacturing of desktops as OEM.