Technical Support Specialist
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مجموع سنوات الخبرة :18 years, 5 أشهر
*Maintaining Networks.
*Successful migration and installation of BSCS and Oracle 10g.
*Backing-up and restoration of all client based files and corporate files.
*Configuring the Network and installing hardware’s at client sites as well as in the company sites.
*Configuring machines as per Event requirements.
*Having the whole responsibilities of setting up an Event/Exhibition (Eg: Gitex, Career fair, Gulf Cup..etc..)
*Troubleshooting of machines, printers and EPOS machines..
*Provide 24 -7 IT Support.
*Responsibilities include providing onsite & remote support for the clients on LAN, WLAN.
*Installing, Configuring, Administrating Windows 2000, XP Professional for Clients.
*Have worked with HP Open View software for monitoring and implementing service calls.
• Provide technical support and participate in the Change Control Board and/or change control process
• Drive/participate and coordinate crisis management
• Plans, facilitates & coordinates service improvement measures (SIPs)
• Participate in technical proposal preparation and submit to DPE/Customer for review and approval
• Ensure continuous communication & coordination with client in the event of a high focus incident/ major incident along with ensuring seamless communications between customer & the technical resolver groups
• Carry out network infrastructure and solutions and other requested service as per the procedures provided by tech teams including EK group LAN, WAN and VPN Lines.
• Adhere to the audit & finance regulations related with asset management using the
Company provided processes and systems.
• Maintain the integrity of the configuration items related to the on site end users devices in the configurations management database as per EGIT policy for his responsible area.
• Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.
• Ensure that the deployed architecture for infrastructure, servers, PCs and peripherals meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
• To identify recurring problem areas, articulating trends for root cause analysis and providing information to problem management. Ensure that assigned problems are defined and analysis inline with the Problem Management Process. Ensure that solutions to problems meet the architectural technology area and impact to the business is minimised.
• To be an interface with different technical teams, applications teams and Customer support team and dissipate the solutions required for all incident management and service request for all assigned business areas i.e. Hotel, Airport, Galileo, Sabre etc.
• To analyse reported incident and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLOs. To complete IT service requests (like new installations, reconfigurations & moves) as per agreed SLO.
*Maintaining Networks.
*Successful migration and installation of Galileo desktop 4i.
*Backing-up of all client based files.
*Configuring the Network and installing hardware’s at client sites.
*Troubleshooting of servers, printers.
*Provide 24 -7 IT Support.
*To configure Print managers which manages paper tickets and Itinerary.
*To configure Fax server.
*Responsibilities include providing onsite & remote support for the clients on LAN, WLAN.
*Installing, Configuring, Administrating Windows 2000, XP Professional for Clients.