Site Procurement Manager
Amazon.com
Total des années d'expérience :17 years, 0 Mois
Led the sourcing and procurement of critical materials, resulting in 15% cost reduction and 20% improvement in lead times.
Implementing the planning and execution of a $20 million budget for internal and external site initiatives, resulting in 15% increase in operational efficiency.
Implemented a new vendor management system, leading to 10% increase in supplier performance.
Developed and implemented a comprehensive risk mitigation strategy, reducing supply chain disruptions by 30%.
Managed a team of 5 procurement specialists, providing effective coaching and development opportunities.
Reduced non-inventory procurement costs by 15% through accurate forecasting and optimized inventory levels.
Increased space utilization by 20% by implementing efficient flow and storage models.
Improved supplier performance by 10% by building strong relationships and negotiating competitive contracts.
Streamlined the procurement process by implementing new technologies and best practices.
Led and motivated a team of non-inventory receivers to achieve 99.5% accuracy in product receipt and processing.
Developed and monitored key performance indicators (KPIs) to track procurement performance and identify areas for improvement.
Shared best practices across the network to drive continuous improvement and cost savings.
Designed and implemented content development and process improvement initiatives.
Administering Active Trader Service accounts, customer service, operations and Sales
Accountable for ATS Active Trader Services and Training.
Trainer (Teach, Train and Motivate Others)
Decision making, Problem solving, Observe forms of etiquette
Operational Leader responsible for driving high performance teams through effective mentoring, guiding and supporting them to deliver value to the clients.
Responsible for overall Supervision and control of the Operations of the entire department, having number of sections with multiple functions / processes
Play key role between client and the company
Ensuring that all forecasted goals are achieved
Reporting & presentation to higher management on team CTQ delivery, performance evaluation with action plans, Quality checks, KPI.
Administering customer service, operations and household sales.
Accountable for managing Equity Accounts, LI, GI, MF, PMS, Gold retailing and Training.
Leading 7 branches across Andhra and Costal Belt of Andhra Pradesh.
Handling process development, product and developing content along with the quality for call centre and back office; updating MIS as per the parameters set.
Preparing SOP for process of different operations in the broking division.
Responsible for providing information about Demat & online share trading account, products like Equity, Derivatives (Futures, Options & Commodity), Intra-day trade Margin and Margin Plus.
Developing content in Derivative trading (Future, Options & Commodity trading).
Managing SPOC for all customer issues in trading on portal for South India and conducting training programme at Head Office
Handling customer service department with all franchise (Direct Business Catalyst, DBC cell).
Working as a SPOC for DBC Cell.
Supporting new opening of DBC, processing of all documentation with the technical team to setup the DBC.
Dealing of technical issues for all DBC cell along with the marketing support and payment.
Checking quality for the resolution provided by the technical team for technical slang for DBC cell
Handling total 9 batches of 15-20 inductees, totalling 135-150 trained both voice and e-mails.
Conducting 45 days training program module is designed and executed for last 7 batches.
Acting as Customer Service Manager on floor for extreme escalated cases.
Managing escalation calls by ensuring first call resolution and targeting for best customer support & delight.
MBA IT
Supply Chain Management and Project Management.