Mana
Reliance Communications
Total years of experience :15 years, 4 Months
1. Serving in ICICI Prudential as a Agency Manager from 02nd July, 2012
Key Responsibilities:
Handling Agency’s (Like Banks, D Ls) and Advisors
Major Career Achievements:
Month on Month Achieving 100% Targets (Sept., Oct., & Nov., 2012)
Jan., 2013 Achieved 171%
Qualified every Contest of Company.
2. Worked with Celkon Mobiles, as a Sales Manager from 20th Oct’2011 to 1st July, 2012. Handling Pan India Sales & Collections.
Key Responsibilities:
Directly Reporting to Managing Directors of Company
Handing Pan India Sales & Collections
Sales - Handing a Team of 15 ASM’s & 30 DSO’s
Handling Retail Outlets Stores like Big C & Sangeetha Mobiles
Closely Monitoring Distributors and Retail Outlets
Maintaining Stocks of Import & Export
Updating on New Launching of Mobiles
Sending All Reports regarding Sales, Collections & Stock Reports
Handling Key Distributors (Whole Sale Business) & Regional Distributors of Celkon
Collections - Handling Pan India Collections along with Sales
Accounts - Ledger Reconciliation from Parties Monthly twice
Major Career Achievements:
- Month on Month Achieving 100% Targets.
- In Month of Feb-2012 Celkon become AP’s No 1 Brand in Mobile.
- Control on Revenue Leakage.
- Maintaining 100 % Collection Month by Month.
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3. Worked with TATA Teleservices Ltd., Corporate in the Customer Service Dept as a Asst. Manager
for Hyderabad since June 2010. Joined as an Sale’s Executive in TATA Teleservices Ltd. on 10 Nov 2001.
- Corporate Credit & Risk Control for Pan India as Sr. Executive at Hyderabad, from May 2008 to Oct., 2011.
- Retention & Collections for Hyderabad as Sr. Executive at Hyderabad, from May 2006 to Oct., 2008.
- Compliant Management (Sr. Executive ) for AP Circle, from June 2004 to May 2006.
- Credit Verification & Logins ( Sr. Executive ) for AP Circle, from April 2002 to June 2004.-
- Sales Executive for AP Circle, from Nov 2001 to Oct 2002.
4. Worked with DSS Mobile Communications ( Mobi - link Paging Services ) as a Sr. Sales Retention Officer from Aug 1998 to Nov 2001.
Major Career Achievements:
- Received Level 1 Appreciation Certificate from my Dept Head for streamlining the Risk & Fraud Management
Processes.
- Streamlined Pan India in the Risk & Fraud Management Processes.
- Taken lot of Initiatives and improved Customer Service and Processes & Procedures to a good extent.
- Continuously Maintained 100 % 2nd Level SLA for 4 Months Compliant Management.
- Received level 1 Appreciation for Maintaining 100% Aduit in Testing, Repair Dispatch and Credit Risk & Fraud
Strengths : Customer & Process driven, End to End Process Streamliner, Trouble-shooter, Innovative, Smart worker, Self- motivated, Flexible, Dedicated, Confident, Fast Learner, Organized & Good Communicator.
Job Profile:
A. Serving as a Asst. Manager in Credit Risk & Fraud Management, TATA Teleservices Ltd., from 15 May 2008 to Oct., 2011
Key Responsibilities:
• Responsible for end to end service operations for all the postpaid customers of Pan India.
• Ensure end to end process compliance for all the 10 verticals of FC operations ( Logins, Order Entry, Credit Verification, Activations, Installation & Repair, Bill Dispatch, Complaints, Retail monitoring & FC Administration ).
• Handling a team of 18 Off-roles backend staff, 4 Agencies.
• Meeting the churn & retentions targets for both voluntary & in-voluntary cancellations.
• Meeting the Sale’s & retrieval targets.
• Ensuring high quality service is given in the Show rooms for Sale’s Related.
• Handling order fulfillment (Login, Order Entry etc) activi
1. Serving in Celkon Mobiles, as a Sales Manager from 20 Oct '2011. Handling Pan India Sales & Collections.
Key Responsibilities:
Directly Reporting to Managing Directors of Company
Handing Pan India Sales & Collections
Sales - Handing a Team of 15 ASM's & 30 DSO's
Handling Retail Outlets Stores like Big C & Sangeetha Mobiles
Closely Monitoring Distributors and Retail Outlets
Maintaining Stocks of Import & Export
Updating on New Launching of Mobiles
Sending All Reports regarding Sales, Collections & Stock Reports
Handling Key Distributors (Whole Sale Business) & Regional Distributors of Celkon
Collections - Handling Pan India Collections along with Sales
Accounts - Ledger Reconciliation from Parties Monthly twice
Major Career Achievements:
- Month on Month Achieving 100% Targets.
- In Month of Feb 2012 Celkon become AP's No 1 Brand in Mobile.
- Control on Revenue Leakage.
- Maintaining 100 % Collection Month by Month.
Handle Team of Sales Managers and Direct Sales Officers and Distributors and also Collections
2. Serving in TATA Teleservices Ltd., Corporate in the Customer Service Dept as a Asst. Manager for Hyderabad since June 2010. Joined as an Sale's Executive in TATA Teleservices Ltd. on 10 Nov 2001.
- Corporate Credit & Risk Control for Pan India as Sr. Executive at Hyderabad, from May 2008 to Oct., 2011.
- Retention & Collections for Hyderabad as Sr. Executive at Hyderabad, from May 2006 to Oct., 2008.
- Compliant Management (Sr. Executive) for AP Circle, from June 2004 to May 2006.
- Credit Verification & Logins ( Sr. Executive) for AP Circle, from April 2002 to June 2004.- - Sales Executive for AP Circle, from Nov 2001 to Oct 2002.
3. Worked with DSS Mobile Communications ( Mobi - link Paging Services) as a Sr. Sales Retention Officer from Aug 1998 to Nov 2001.
Major Career
• MBA
• B.Sc. Electronics
