Customer Care Officer / Sales Support Officer
TeleMoney department of Arab National Bank
Total years of experience :24 years, 1 month
Managing and Executing Electronic transfers to all Asian countries.
•Daily Follow-up correspondences to our tie-up banks in all Asian countries.
•Issuing Demand Drafts (DD)
•Rectifying Delay related problems and Implementing funds on timely basis.
•Registering Draft Lost and Draft Cancellations.
•Processing refunds and settling the payment.
•Recording Amendments and Implementing Stop payment.
•Constant communication with our Correspondent Banks in India and other countries.
•Timely follow-up of Queries and maintaining rapport with our customers.
Leading Space Frame Sub Contracting Company in K.S.A
Regional and Internal Correspondences.
•Receipt, Recording and Logging of Construction drawings, Bill of Quantities and other customer inquiry documents.
•Prepare Quotations and necessary documents for customer inquiries.
•Issue purchase orders, daily follow-up & co-ordination with purchase department.
•Make delivery advices for finished products to jobsite.
•Monitoring daily stores activities.
•Daily entry of store transactions.
•Monthly material status report submittal to Accounts department.
•Keeping record of Receipt and Issue vouchers.
•Arranging reservations for official visitors and to our Divisional Manager.
•Customer care and Customer support.
•Proper filing of official documents.
•Giving back-up to our Engineers and other staffs.