Admin Assistant
Bafleh Jewellery
Total years of experience :5 years, 6 Months
Document management
Filing
Delivery management
Workstation maintenance by troubleshooting and alerting respective department
Emailing client and suppliers regarding the business matters
Follow-up for receipt of payment against sales
Sales & purchase vouchers preparation
• Real time queue management and floor adherence tracking for program from other geos
• Reporting the status of programs to client and company
• Scheduling the Manpower
• Data interpretation and analysis
• Interaction with internal and external clients
• MIS and Report generation
• Creating templates and macros
• Customizing Avaya CMS reports
• Calibrating service level reports which are published to external as well as internal clients
• Managing team as a subject matter expert
• Working as an RTA spoc for more than 20 line of business for various clients inside organization
• Generating schedule adherence report for commission pays for more than 500 employees in NA geo
• Collating data and publishing dashboards for senior management reviews
• Responsible for all aspects of real-time resource management across 14 call centers and 7 time zones
• Monitored all performance metrics, resource requirements and utilization from an enterprise to agent level
MCA IGNOU ongoing
B.sc Physics MG University 59 % 2009
Higher Secondary Education SDPY BHSS, Palluruthy 76.16 % 2006
SSLC SDPY BHSS, Palluruthy 83.66 % 2004