Senior Customer Service Associate
Sutherland Global Services
Total years of experience :5 years, 11 Months
Handling inbound Chats/Email for AT&T (U.S)
Solving customer queries like (Upgrading/Downgrading the viewing package, sales, payment, billing queries, etc)
As a Business Analyst my role was to migrate the applications from AACT (Application Administration Communication Tool) to IBID (Investment Bank Identity Management System).
On boarding of applications, training, trouble shooting issues, support to get the applications onboarded to production and production support.
The project involves building of applications in IBID, which are used by the bank to raise & approve requests to the Applications owned by the Investment Bank.
Handling inbound calls for VIRGIN HOLIDAYS (U.K)
Solving customer queries like (Booking flights, Accommodation, tours, billing, payment etc)
Handling inbound calls for B SKY B (U.K)
Solving customer queries like (Upgrading the viewing package, billing, solving technical issues, etc)