ITO SVC DELIVERY REP III
Micro Focus (Hewlett Packard Enterprise)
Total years of experience :12 years, 11 Months
Job Profile:
Order Management: Procurement of Servers, Storage, Network equipment’s, and their related parts, laptops, laptop accessories, licenses and software for the servers (Maintaining Catalog Management, Vendor Quote negotiation, Commodity Selection analyze, Creating Purchase Requisition, Purchase Order, Tracking shipments, Invoices, Payment ) on behalf of HP SW R&D & Big Data SaaS/ Autonomy Lab worldwide.
IO Configuration and Support: Generate complete, valid, orderable technical configurations based upon logical system design
•Allocating orders to the team and ensuring all the Requests/Orders are meeting TAT
•Ensuring Generic mailbox queries are handled effectively and helping the customers to resolve the issue and placing purchase requisition in smart buy and upload in SAP.
•Keeping customers informed about procurement status and progress as per defined norm or service level requirements.
•Maintain an accurate inventory of hardware and software products and send a report to our stakeholders.
•Have daily & weekly call with the client for process improvement and order related issues.
•Regularly updating the team if there are any process changes
•Working on production planning and updating the system slowness and downtime data promptly
•Conducting daily Team huddle to ensure information from Client is shared across.
•Taking care of quality check before team sends to Customer.
•Consistent, timely & accurate input to Customers and End customer Representatives
•Ensuring that all the follow-up’s are getting closed on time
•Ensuring order are checked and reviewed on regular basis, and promptly updating the customers and factories/logistics for any changes to be done
•Quote creation based on requests from business and internal TAC pricing.
•Provide the quote without any issues like Unbuildable errors, Obsolete part numbers, Pricing issues etc..,
•Editing and correcting existing quotes. Review configurations for accuracy and completeness.
•Consistently work with external vendors to get the revised quote for software license products.
•General configuration advice and support for product functionality related inquiries.
•Order related activities: assisting with resolving errors while creating or uploading a configuration, resolution and advice
Asset Financing) Providing end to end banking operations to the customer’s accounts, Reconciling the different type of accounts like New Business, Contra settlements etc.
•Banking operations of Barclays Bank.
•Working in reconciliation and other areas of accounting.
•Processing with more than 20 sub process & Reconciliation.
•Providing full operations from opening till closing of accounts to the customer.
•Responsible to give the settlement figures for the customer’s assets and also to terminate
those assets if the customer has paid the loan. Also Providing Clearance letter to the customer & Doing quality check to the team and report to the team lead.
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