Praveen Chettiyattil

• Provides technical support remotely and on-site for all IT day-to-day operations to include any types of issues
affecting end users, network breakdowns, and hardware failures across the ship.
• Resolve hardware and software technical issues with desktop computers, laptop, tablets, printers, kiosks, POS
terminals, CCTV, VOIP Phones and IP TVs.
• Monitors, assess, fix and upgrade system and application issues so that systems function uninterruptedly
across the ship.
• Install, Configure, Backup and Maintaining all windows and VMware Servers.
• Troubleshooting Satellite related issues ( KU, KA, C Band ).
• Reports any outages or issues to Information Systems, creates heat tickets, and follows up to ensure timely
resolution.
• Embarkation Setup and Procedure.
• Having Work Experience and thorough Knowledge in Client and Server Environment
• Troubleshooting Point of sale (POS) Machines.
• Configuring Wireless Access Points with WLC.
• Configuring SSID and associating Interface to it on WLC
• Managing and Maintaining Network Printers
• Develop strong relationships with Internet service providers.
• Plans, directs and supervises day-to-day activities of assigned sections and projects.
• Prepares and maintains documentation of standard network architecture &configurations.
• Configuring Palo Alto Firewall, Adding Access list and NAT and creating policy
• Creating Active Directory users and creating Policy on Domain Controller
• Take down ACU information for both primary and secondary satellite on daily basis
• Maintain daily datacenter operations including equipment health monitoring and strategic planning of
downtime for patches and upgrade.
• Monitors the system support mailboxes and provides first level support to the shipboard operations and
applications and liaises with SPMS & IS shoreside teams, as needed.
• Guides end users on usage, security, access, and tweaking of applications and software.
• Troubleshoot and support Guest Port Services applications like mBark, Latitude, Mainframe, carnival.com,
Facial Recognition Debark, Self Service Facial Recognition Check-in, Gangway Mobile, SeaNtry..etc
• Supports with gathering requirements and liaises with Information Systems to develop system enhancements
• Coordinates validation of new products to ensure integration into company systems.
• Monitors SNOW cases to ensure the cases are being handled promptly, takes appropriate action, and escalates,
as necessary, and follows up on resolution

• Provides technical support remotely and on-site for all IT day-to-day operations to include any types of issues
affecting end users, network breakdowns, and hardware failures across the ship.
• Resolve hardware and software technical issues with desktop computers, laptop, tablets, printers, kiosks, POS
terminals, CCTV, VOIP Phones and IP TVs.
• Monitors, assess, fix and upgrade system and application issues so that systems function uninterruptedly
across the ship.
• Install, Configure, Backup and Maintaining all windows and VMware Servers.
• Troubleshooting Satellite related issues ( KU, KA, C Band ).
• Reports any outages or issues to Information Systems, creates heat tickets, and follows up to ensure timely
resolution.
• Embarkation Setup and Procedure.
• Having Work Experience and thorough Knowledge in Client and Server Environment
• Troubleshooting Point of sale (POS) Machines.
• Configuring Wireless Access Points with WLC.
• Configuring SSID and associating Interface to it on WLC
• Managing and Maintaining Network Printers
• Develop strong relationships with Internet service providers.
• Plans, directs and supervises day-to-day activities of assigned sections and projects.
• Prepares and maintains documentation of standard network architecture &configurations.
• Configuring Palo Alto Firewall, Adding Access list and NAT and creating policy
• Creating Active Directory users and creating Policy on Domain Controller
• Take down ACU information for both primary and secondary satellite on daily basis
• Maintain daily datacenter operations including equipment health monitoring and strategic planning of
downtime for patches and upgrade.
• Monitors the system support mailboxes and provides first level support to the shipboard operations and
applications and liaises with SPMS & IS shoreside teams, as needed.
• Guides end users on usage, security, access, and tweaking of applications and software.
• Troubleshoot and support Guest Port Services applications like mBark, Latitude, Mainframe, carnival.com,
Facial Recognition Debark, Self Service Facial Recognition Check-in, Gangway Mobile, SeaNtry..etc
• Supports with gathering requirements and liaises with Information Systems to develop system enhancements
• Coordinates validation of new products to ensure integration into company systems.
• Monitors SNOW cases to ensure the cases are being handled promptly, takes appropriate action, and escalates,
as necessary, and follows up on resolution

• Deploy, scale, automate, and maintain LAN, WAN network infrastructure and internet connectivity.
• Providing technical support across wide range of software and hardware issues across facile as well as
escalation point for other IT colleagues and team members.
• Best practices around management, control, and monitoring of server infrastructure.
• Performed regular maintenance of server environment and related infrastructure for optimized system
performance.
• Install, configure and administer Windows Servers in Hyper V virtual environment.
• Maintain and optimize performance of servers.
• Installation and Configuration of ISA Server 2006 as firewall, time scheduled, controlled internet access
permission for users.
• Manage patching / vulnerability assessments and remediation.
• Civil Engineering, Surveying and Planning applications, AutoCAD, Land Development and Primavera
installation, support, and maintenance.
• Installation and support for ERP: Citrix, SAP, and Oracle-JDE.
• Monitor performance and maintain systems according to requirements.
• Act as Helpdesk Point of Resolution for all IT related issues by phone, email etc.
• Microsoft Outlook 2007/ 2016/ 2019 email configuration: backup mails and contacts, troubleshoot mail
issues.
• Developing relationships across stakeholders, colleagues, and wider tech teams such as infrastructure,
service delivery and information security. Assisting in development of hardware lifecycle management,
ensuring hardware estate is managed with technology roadmap to facilitate future growth.
• Assisting in wider IT projects such as integration of systems, networking, or office builds.
• Supporting in transition of services into IT support, working with service delivery on acceptance criteria and
documentation needed to provide great support experience to colleague.
• WIFI routers and Access-Point configuration, L1, L2, and L3 support.
• Operating and maintaining network printers and other network components.
• Cat5, Cat6 cabling, patching, and termination.
• Liaise with vendors and other IT personnel for problem resolution.
• Develop expertise to train staff on new technologies.
• Assisting in continuous review of technologies & services used by cinch staff, imputing into wider technology
roadmap.
• Perform PC Software malware remediation and cleanup.
• Day-to-day management and support of internal infrastructure systems and services including personal
computers, mobile devices, and related systems.
• Troubleshoot software and hardware failures and identify network problems.
• Assist in determining suitable software and hardware to meet user requirements.
• Stock management\Audit.
• Create and maintain technical documentation, manuals, and IT policies to ensure data security that adhere
to company law.

• Install and configure computer hardware, operating systems, and applications.
• Monitor and maintain computer hardware, software, systems, and networks.
• Installation and troubleshooting of various operating systems and platforms.
• Deploying applications on company assets.
• Configure and implement hardware, software, and network peripherals.
• Resolve problems reported by end user.
• Logging, monitoring, and updating tickets on Incident Management System.
• Install, upgrade, and maintain PC workstation hardware.
• Providing technical support on-site or via remote-access systems.
• Highlighting and implementing technical improvements to internal processes and toolset to drive efficiency
and end user experience for example new starter processes & laptop builds.
• Setup and installation of new equipment - desktops, laptops, printers, and mobile devices.
• Communicating with staff through series of actions, either face-to-face or over phone, to help set-up systems
or resolve issues.
• Create new user accounts and profiles whilst dealing with password issues.
• Access to files and permissions
• Third party relationships management.
• Internet and network solutions.
• Test and evaluate new technology.
• Repair or replace damaged items.
• Perform testing on new hardware and software and provide detailed reports on issues/bugs.