Praveendas Payangapadan Veetil

• Providing Remote, Phone, Email, Chat support for the application of Al
Futtaim Automotives, Retail Business, Medical, School, Hotel, Hospitals
and Clinics, Construction and Engineering groups and resolving
complex issues raised by the clients.
• Point of Sales systems (Micros, HP, NCR) with Retail Package
application, Bartender, Optical Barcode Scanners, CCTV, Biometric
Devices, IPAD, iPhone, iPOS, Embedded Devices, Panasonic Toughbook
and Tough pad Devices, Motorola Android and IOS devices installation,
Maintenance and troubleshooting, Vendor coordination for hardware
related issues and making follow ups with escalated issues.
• Integrated applications with MS Intune for managing MDM devices,
including JAMF Pro for Mac, by assigning roles, configuring policies, and
ensuring device compliance for seamless deployment and security.
Managed file servers by mapping drives and creating users in Azure
AD. Led the O365 client migration project, aligning customer
requirements with business objectives.
• Tracking infrastructure assets as well as ensuring the security of
infrastructure assets and applications with Lansweeper.
• Monitor and maintain configuration, customization or update of SAP
application and related components and other Business Applications
• Hardware support, including desktops, thin clients, laptops, iPads,
iPhones, Android devices, printers, multi-function copiers, multimedia
equipment, and wireless devices.
• Avaya and Alcatel IP telephone configuration through patching the PoE
switch, along with Poly Studio setup for video and audio conferencing.
• Cisco router and switch installation and configuration, as well as Cisco
ASA router for VPN and firewall configuration.
• Kitchen, Food and beverages IT Support with Syrv Application Mgmt.
• Automotive Call center Support with Genesys cloud management and
applications, creating users, groups, change ownership, licensing etc..
• Fasttrack, HDS, Techstrem, Incadia Application support on Automotive
• Application support on Autodesk, Revit, Rhinoceros, PMS Management
and applications with licensing also plotter maintenance on Alfuttaim
Real Estate and Construction and Yardi Property Mgmt. App Support.
• Alfuttaim Health Care Support for Hospitals, Clinics, and Medical Shops
applications like HIS, MS Dynamics 365 and Oracle Apps.
• Data Backup and Restore with Veeam Backup Solution Including File
Server Management.
• Jeppesen Flight Planning, Rocket Route, Ramco Aviation Software, TRAX
Maintenance Mgmt. Application Support on Alfuttaim DC Aviation.

• Windows XP, Windows 7, 8 and Windows Server Installation with
Modified Applications
• Installation and Configuration of Various Bank Applications like Omni
capture, Right Fax, Crystal Report, Islamic Banking Applications,
Reuters ikon, Bloomberg Terminal, Meta Trader, Refinitiv Ikon, Risk
Metrics.
• Flex cube, Bank Master, Jarfalla (cheque Printing), ICCS (cheque
Scanning) Installation and Configuration

• Installation of Red hat Linux Server, Ubuntu Servers in VMWare and in
Real Servers
• Backup through Legato Networker in Tape Drives from the File Server
(SAN Device)
• Citrix Server Monitoring, Citrix Printer configuration and Problem
resolving
• Installing F-Secure Client Security on Client Systems and also F-Secure
Antivirus Server on Linux Server, Windows Server and configurations
with monitoring Antivirus Server.