Customer service representative
Groupon
Total des années d'expérience :10 years, 9 Mois
Resolving the Customer queries and evaluating the Quality of deals. Ensuring Customer satisfaction.
Working For Athena as well atena, Following up on the new claims and analysing the claims. Analysing the Denied claims and getting payment for those claims by appealing.
Reviewing the claims before submition to correct the errors. Sending back those claims which needs to be worked by the practice based on their agreements with payor and ensuring the case flow to practices.
Managing a Team of 15 people and teaching them on Healthcare industry. Monitoring the workflow and ensuring the standard and targets are met. Calculating daily inflow and outflow of calls.
Eligibility and Verification of Benefits