Senior Manager
Hdfc Bank
Total des années d'expérience :20 years, 2 Mois
Guiding and mentoring the team to ensure effective coordination and achievement of shared objectives
Overseeing a diverse portfolio of alliance partners such as Zerodha, Simplilearn Solutions, Landmark Group, Royal Oak, etc., leading negotiations and implementations for payment gateway, UPI API, and affordability products like EMI and BNPL
Collaborating with both internal and external stakeholders to design and implement marketing campaigns to elevate sales volume and ensure proper execution of promotional schemes
Identifying key payment aggregators and executing smooth on boarding processes
Forecasting, measuring, and reporting campaign results using pertinent metrics, ensuring alignment with partners' expectations
Creating and implementing alternative payment solutions like link-based payment, UPI, NEFT, and RTGS
Expanding revenue targets by cross-selling POS machines to existing and prospective merchants
Collaborating with service engineers to guarantee timely POS installation, adhering to established turn-around times
Providing timely service to POS merchants for referrals to enhance the clientele base and reach targets
Ensuring adherence to defined processes for tracking leads, whether through white-labelled or VAS agreements
Managing and growing existing accounts through increased revenue levels and product diversification via cross-selling
Handling transactional disputes in real-time, overseeing payment operations like settlements and chargebacks
Educating team members on Payment Gateway, affordability products, and various digital payment products, ensuring a unified understanding and approach
Directed a robust team of 157 analysts, including Team Leads and Assistant Team Leads, focusing on Title operations, provided mentorship and guidance to achieve department goals
Oversaw a comprehensive array of title services for the US Midwest region, ensured adherence to regional standards and legal requirements
Monitored team Key Result Areas (KRA) and Key Performance Indicators (KPI), conducted monthly one-on-one meetings to provide constructive feedback for continuous improvement
Implemented a novel tracking system named OTS to streamline daily production counts product-wise, eliminated redundancy in spreadsheets and production trackers, fully launched from August '18
Refined reporting management processes for enhanced efficiency, ensured consistent daily, weekly, bi-monthly, and monthly reporting that aligned with organizational objectives
MAJOR ACHIEVEMENTS
Initiated a new tracking system called OTS within the team, an application to capture daily production count product-wise to avoid multiple spreadsheets and production trackers
Streamlined reporting management on daily, weekly, bi-monthly, and monthly basis respectively
Awarded as a ‘Best Team Lead’ with recognition as ‘Perfectionist’ within the probationary period in the month of July 2014
Awarded as a ‘Champion Guide’ for consistently achieving production and quality benchmark for the year 2015-2016
‘Service Excellence-Customer service’ award for outstanding services towards analyzing technological gaps and improvement along with the team for the year 2016
“You are a Star” award for achievement in completing a project within 30 days before the TAT period of 90 days in the month of September 2016
Handling complete business operations of KAP Financials as a partner for all financial needs, team handling, training the team for all financial products handled from various banks and NBFC as well as cross-selling Life and General Insurance products of various financial services for HNI, NRI, Salaried, Self-employed and Individual customer's.
Promoted from a Customer Sales Assistant to "Supervisor" in a span of 7 months straight for achievement in resolving customer queries, selling the highest Adidas and Nike brand sports footwear in the year 2009-2010
Rewarded as a successful "Supervisor" for selling maximum no. of football shoes which includes trainers, spikes, studs, and accessories of Adidas brand during football world cup season 2010-2011
Achieved the target of appointing Six Corporate Agents/Brokers in Bangalore, Hyderabad, and Tamil Nadu for GTL and GHP in a span of 6 months
Successfully achieved in adding up new clientele base like Siemens, Infosys Group, 3M Ltd, Richmond Hotels, Talismã, and others
Successfully achieved in exceeding target for Q4- 2005 of 850 new customer acquisitions and installing in the same quarter with a reward position as No.2 Corporate DSA-Manager in India from Bangalore
Successfully achieved target for Q1-2006 before 15th March 2006 of acquiring 1100 new customer acquisitions and installing the same with a position as No.2 Corporate DSA-Manager in India from Bangalore
Successfully achieved target for the Q2-2006 of acquiring 1250 new customer acquisitions and installing the same with a position as No.3 Corporate DSA-Manager in India from Bangalore
Successfully achieved a target of 5, 00, 000 premium & 250 policies in the month of November-2004 with a team of 6 Team Leader and 12 Sales officers which is a record in ICICI Lombard in India for Bangalore market
Successfully achieved No.1 position for the month of March-2005 as best Sales Manager in India for achieving the target of 6, 50, 000 premium amount with a team of 5 Team leaders and 8 Sales officers in South-west of Bangalore
Awarded as “Productive Sales Manager” for highest productivity for the month of April 2005
Successfully closed accounts with revenue of 3.5 crore.
Successfully achieved target of 2 Lakh subscriber base for Reliance India Mobile post-paid customers in Bangalore in a time span of 8 months.
Successfully appointed 5 collection agents for outstanding bill collections of Reliance India Mobile post-paid customers and training their execs in Bangalore.
Successfully handled 3 LBA (Local Business Associates) with 10 Executives each and involved in sales and installation of the Reliance PCO (Public Calling Office) directly to the existing and new operators in Bangalore.
Successfully installed 3000 Reliance PCO in a short span of 4 months in Bangalore.
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