Cluster Sales Manager
Apparel Group
Total years of experience :11 years, 11 Months
2020-01 - Current Cluster Manager
Apparel Group, Riyadh, Riyadh
• Responsible for managing the day-to-day operation of the 6 stores, as well as setting customer service standards.
• Managing a total area of 90000 sqft with 6 Store Managers and 90 team members.
• As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures
• Driving operational, visual, and customer service standards in store.
• Monitoring and reviewing store performance on a regular daily, weekly, and monthly basis.
• Implementing store compliance and health and safety procedures.
• Maximizing sales through effective merchandising and marketing.
• Deciding on store layouts.
• Recognizing and rewarding good staff performance.
• Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.
• Developing business links within the local community.
• Working with the visual team to manage displays within the store.
• Recruiting the right people with the right behaviors into the right jobs and ensuring they are given access to the right training.
• Actively monitoring competitor activity.
• Managing the store's budget, and keeping costs under control.
• Getting feedback and capturing data from customers. 2012-05 - 2019-12 Store Manage
2012-05 - 2019-11 Store Manager
BMA Group, Riyadh, 01
• Managed overall store operations including inventory, visual merchandising, training.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Trained team members in successful strategies to meet operational and sales targets.
• Reduced shrinkage 0.25% by closely monitoring inventory and security procedures.
• Increased profits 10% through effective sales training and troubleshooting profit loss areas.
• Floor walk with Supervisors & VMs on Circulars & VM Guideline & implementation of changes to increase the sales.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Conduct of Weekly self store audits with ASM & Supervisor, to ensuring store score "A" grade in Internal audit and in mystery audits.
• Reporting to Area Manager on store related issues & assuring that the issues are resolved within timeline.
Attainments:
Consecutively 12 months scored A grade in Store Audit.
Awarded Best SM amongst 15+ managers for consecutively 12 months achieving targets.
Achieved 99% in Mystery Audit for Khurais stores for consecutively 6 months.