Operation Executive
Ergode IT Services
Total years of experience :1 years, 6 Months
• Oversee day-to-day operations within Ergode IT Services, ensuring adherence to company policies and procedures.
• Coordinate and manage projects to ensure timely delivery and adherence to quality standards.
• Serve as a primary point of contact for client communication, addressing inquiries, and resolving issues promptly and effectively.
• Collaborate with cross-functional teams to facilitate seamless workflow and achieve organizational goals.
• Ensure compliance with regulatory requirements and internal policies to mitigate risks and maintain integrity.
• Maintain accurate documentation of processes, procedures, and project-related information.
• Proactively seek opportunities for continuous improvement and implement best practices to drive operational excellence.
• Action-oriented, flexible problem-solver assisting customers in expediting orders and correcting post sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• Resolve customer problems via phone, email or live chat.
• Operate in a fast-paced, dynamic environment and make an impact on millions of customers across the globe.