Customer Service Executive
FIS
Total years of experience :13 years, 4 Months
Responsibilities include providing impeccable customer service, generating correspondence, client billing, handling shipping requests, ordering supplies and managing multiple tasks of a busy office. Provide assistance over the phone and resolve customer's issue and ensure 100% customer satisfaction. Effectively deal with job stress, angry callers, and upset customers and Apply the elements of building positive rapport with different types of customers over the phone Identify voice skills and how to enhance a good telephone presentation Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines. Taking ownership of complaint and queries and proactively following through to resolution. Making ensure that all customers ' queries are well-investigated and resolved, and escalating queries if appropriate to. Assisting management and Team with any assigned special projects and providing backup to the team when required. Maintaining working cognition of each customer service process for various market segments and communicating issues to team. Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management. Supporting decisions made by customer service management and conveying positively to reinforce the team members. Identifying and escalating consistent or recurring problems with the systems functionality. Assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service. Assisting in preparing and developing the documentation of the organization's standard policies and procedures towards customer service.
Karan Mobile is a one stop shop for mobile phones and accessories. My job was to increase sales by training and managing a team.
Responsibilities include providing technical support to all computer virus issues of the customer. Upselling Antivirus upgrades and other softwares required for good working of the computer. handling shipping requests, ordering supplies and managing multiple tasks of a busy office. Provide assistance over the phone and resolve customer's issue and ensure 100% customer satisfaction. Effectively deal with job stress, angry callers, and upset customers and Apply the elements of building positive rapport with different types of customers over the phone Identify voice skills and how to enhance a good telephone presentation Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines. Taking ownership of complaint and queries and proactively following through to resolution. Making ensure that all customers ' queries are well-investigated and resolved, and escalating queries if appropriate to. Assisting management and Team with any assigned special projects and providing backup to the team when required. Maintaining working cognition of each customer service process for various market segments and communicating issues to team. Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management. Supporting decisions made by customer service management and conveying positively to reinforce the team members. Identifying and escalating consistent or recurring problems with the systems functionality. Assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service. Assisting in preparing and developing the documentation of the organization's standard policies and procedures towards customer service.
Amway is a direct selling company and manufacturer that uses network marketing to sell a variety of products, primarily in the health, beauty, and home care markets. Duties include selling products and meeting sales target. Appointing a team, providing training, help and encourage team members to meet target.
Teaching Social studies, English and Computers to Std - 8th, 9th and 10th. Training students in manners and punctuality. Keep attandance above 75%.Prepare question papers for examinations and evaluate it. Organise different activities for students like exibitions and Competitions. Train students for different things as and when required. Other responsibilities were preparing report cards, student's promotion list etc
Responsibilities included keeping track of raw material and order when needed. Take orders for the finished goods and see that its delivered within given time. Prepare bills and invoice. Hire workers as and when needed. Collect payments and deposit it in bank.
Diploma in Hardware and Networking 2008 Information Technology
Higher Secondary School Certificate 1999 Public Board of Exams