: Senior Customer Relations Officer / Service Centre
rivoli group
Total years of experience :9 years, 2 Months
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.
• Maintaining the sales of high end value products and luxury Items managed by Rivoli group.
• Maintaining Good product knowledge and all other aspects of Customer service.
• Maintain an awareness of all promotions and advertisements.
• Assisting the customers in the follow ups of the repairs submitted and also valuation of the estimates for repairs.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Provide adequate support for customer s by referring to the right quotations and having an estimated date for the delivery of the product.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Providing after sales service, handling the repair documentation.
• Any other tasks as assigned from time to time by any manager.
• Delegating the tasks assigned by the management in order to achieve the monthly sales figures
• B.Com graduate through St Aloysius College, Mangalore (2002 - 2003)
• II PUC commerce through Milagres college, Mangalore (1999 - 2000)
• S.S.L.C through St Aloysius high school, Mangalore (1996 - 1997)
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