Service relationship Manager
Remidio Innovative solution Pvt Ltd
Total des années d'expérience :11 years, 2 Mois
1) Planning installation with the customers
2) Assigning installation to service engineers
3) Payment collection from customers at the time
of installation.
4) Approving travel advances for service engineers
5) Approving travel advances for service engineers
6) Submission of necessary documents for
collecting payments from Bulk Institutional
sales
7) Taking approval from customers for service
8) Raising service bill & their payment follow up
9) Generating Weekly Report and Monthly report
10) Collecting installation report & creating a database
11) Collecting customer feedback post installation
12) Assigning AMC, CMC targets to service engineers and generating income through it.
13) Approving reimbursements (happay) of all service engineers.
14) Generating refurbish job card
15) Raising request for Material requisition
16) Generating RMA form and serial number
17)Arranging for pickup and sending back the service device to customer
18) Ensure Corrective and Preventive action
19) Preparing documents for Audit purpose
20) Critical analysis of cost versus manpower
21) Attending service calls
22) Maintaining service log sheet
23) Generating service job card based on the service
Role & Significant Accomplishments:
1. Led & supervised a team of 10 personnel for managing transaction banking operations, client relationship management and business development activities
2. Catered to business worth INR 3.15 billion deposit for cooperative banks.
3. Maintained INR 180 million of float in current accounts on 31st March 2010
4. Achieved highest current account float in the mega branch of ICCI bank compared to other branches in Karnataka, India.
5. Handled the Mega branch at (MG Road branch- Bangalore city, India) for current accounts.
6. Over achieved the target of float by maintaining good relation with customers.
7. Acted as Solution Manager for service issues and maintained customer relationship for Bangalore, Tumkur, Kolar districts of Karnataka
8. Supervised the documentation of all processes & activities pertaining to the team’s line of operation
9. Identified key decision makers & maintained excellent relations with them
10. Promoted as Senior Assistant manager in the first year of joining itself.
11. Identified the key decision makers & maintained excellent relations with them
12. Achieved highest Fixed deposits as compared to other regions of Karnataka state, India
Role & Significant Accomplishments:
1. Managed advertising & sales promotion for Balwan Tractors at a PAN India level
2. Planned marketing activities to achieve volume estimations and review effectiveness as designed by Marketing Department
3. Devised promotion budget and monitored its spends; executed promotions/launches in sync with regional characteristics
4. Organized promotional events & meets to enhance product visibility and built business
5. Ensured maximum brand visibility and captured optimum market shares
6. Liaised with Advertising & PR Agencies for management of creatives, POP development & press releases
7. Interacted with vendors for printing and dispatch of POP material
8. Conducted appropriate media selection for advertising new product launches / existing products
9. Collected information on product performance, market presence and brand position such as competition in liaison with market research & consulting agencies
10. Planned media buying with emphasis on adopting new communication media from time-to-time
11. Managed annual budgets worth INR 60 million by allocating budgets based on each region’s target as per the region’s requirement
12. Played a major role in organising PAN India campaigns for the Tractor Brand, ‘Balwan’ which included:
a. National Press Campaign in 2004 and 2005
b. National Rural Activity in 2004 and 2005
c. National Dealer Conference in 2005
13. Successfully organized the Kisan Exhibition 2004 & Pune Expo 2005
14. Organized field sales promotion activities like Road Shows, Financier Meets, Customer Meets and Displays; prepared SOPs for each activity and shared the same with Sales Teams
15. Liaised with Advertising Agencies like Triton Communication and Carat Communication to present the USP of the advertised product
16. Executed the media and ad campaign in line with the company’s directive and image
17. Received 2 Outstanding Customer Service Awards for excellent performance by organizing the Kisan Exhibition, 2004 and the Tractor Dealer Conference, 2005
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