Product Trainer- Learning & Development Team
Cupola Teleservices
Total years of experience :20 years, 7 Months
• Coaching, motivating and developing representatives for all departments for the entire call center
• Developing and designing training materials and manuals
• Responsible for updating and adding all product information to training materials
• Administering new and ongoing training for all departments in the call center
• Review policies and procedures, suggest modifications to processes and language
• Provide daily support to over 300 specialists and supervisors on systems, policies, and procedures
• Coordinate with IT to troubleshoot and escalate system issues
• Administrative, clerical and general office duties
• Admin-Sales & Accounts
• Collecting and completing Sales file documents from agents
• Collecting Commission from agents, fill out acknowledgments, depositing in the bank.
• Issuing cheque, preparing cheque schedule, tally cheque with bank deposit slips, preparing expense report
• Preparing receipts and payment voucher
• Admin-Utilities
• Receiving and ensuring timely Utility bills and payments
• Admin-HR
• Preparing and maintaining staff files from joining to resignation
• Following up complete Immigration process upon staff resignation
• Preparing all documents for new employees recruitment and induction
• Preparing payslips and advance for agents and staff
• Admin-Assisting PRO
• Visa for new staff, completing documentation for resigning staff
• Preparing Visa expense report for all employess from joining to resigning
• Admin-Website
• Automation of CRM and website
• Approve property listings, editing description, update advertising and ensuring the authenticity of details
• Admin-Reports
• Tallying the Sales and Rental receipts
• Collecting and handing over receipts to agents
• Tally expense receipts with bills
• Keeping bills up to date
• Admin- Assisting MD/MP
• Managing MP/MD calendar
• Coordinating MP meetings
• Assisting MP in concluding the deals, representing them when required
• Handling all letters, paper work and correspondence
• Coordinating with clients, staff and all day to day correspondence
• Updating and maintaining personal files, Bank statement files, Company tenancy contract, advertising files.
Administrative Assistant 2006-2012
➢ Responsible for supporting teams and staff, comprised of 20+ employees
➢ Coordinate and perform a wide range of operational activities: booking travel, scheduling meetings, ordering supplies, customer research, preparation of reports and other day to day administrative duties.
➢ Prepare reports for management presentations, including letter drafting, correspondence with clients as well as various Airlines, preparing proposal letters, replying queries, follow-ups.
➢Handled all official company correspondence efficiently
➢Upgraded all office filing system
➢Typed entire company documents and correspondence
➢Responsible for training of new employees who joined the organization
➢Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
➢Printing, maintenance, and other services.
Shree Sati Travels Pvt. Ltd., Mumbai 2004-2012
➢ Bachelors of Arts, Delhi University 1996
