Destination Manager Australia
IDP Education India Pvt Ltd
Total years of experience :13 years, 10 Months
• Studying customer demographics around the centre, sales trend (i.e. ticket size, services sold) planning sales & marketing initiatives and forecasting monthly/quarterly sales.
• In conjunction with Centre Manager monitor inventory available/ ordered along with sales of specific services to ensure better inventory planning and management.
• Doing the needful to correct & maximize opportunities with existing clients and prospects.
Market Intelligence
• Constantly studying products, services offered by competitors.
• Handling telephonic & walk-in enquiries professionally and in an organized manner. Briefing Sales executives for requisite follow ups.
• Meeting & Motivating the already booked, in house clients for their result achievements/ programme progress.
• Visiting corporate houses and institutional clients to organize events for generating Walk-ins.
• Comply with booking guidelines as prescribed in the SOP’s to ensure Sales Effectiveness.
• Guiding & motivating Sales Team. Ensuring a Proper Sales Rotation sequence.
• Developing and regular follow-up with sales team to ensure expected standards of knowledge, skills and attitude towards work.
• Ensuring Sales team are always updated on the pricing/discount policies.
Documentation & MIS
• Ensuring regular data maintenance (In software/ERP) including enquiries and conversion, PD form details, data on enquiry - follow up.
• Maintaining and updating all sales documentation viz. records of booked and unbooked clients, all media, advertising, marketing and respective responses.
• Monitoring and follow-up of SMS data/ Call center escalated queries amongst other marketing initiatives.
• Analyzing the response to Centre’s marketing initiatives. Share report data with Marketing and Head of operations.
Miscellaneous
• Attending training programs as nominated and cascade the inputs/ learning’s to team members.
• Participating/ executing outdoor marketing initiatives.
• Delivering formal presentations of products & services.
Started writing Personal Blogs on beauty, make-up and skincare tips. Also created my own page in Facebook in the name of Beauty, Make-up & Skincare tips. Check my posts there. Do comment, like & share feedbacks and suggestions.
Mananged the day-to-day tactical and long-term strategic activities within the business.
#Handling the Sales and Business development of assigned complete western suburbs of Mumbai..
#Generating business through Beauty Advisors, Distributors and Individual Representatives and leaders who deals in fashion accessories, cosmetics, Handbags and sunglasses, Skincare, personal care, Perfumes, etc.
#Executed leadership and functional training interventions aligned to business and people needs.
#Learned cross- functional initiative to achieve a successful launch of new products in the market with the help of Head-office team.
#Creating Awareness about Avon as a Brand in the Market by conducting Mall Activations and events with the help of Head-office team.
#Conducted Various business and product trainings across the assigned Zone .
#Tracking performance of BFA's & Distributors, identifying productivity limiting gaps and supporting with corrective actions through training and development.
#Coordinating with various internal teams for quick resolutions of hurdles impacting sales and business.
#Educating and Providing Trainings to BFA's and Distributors to enable reach their targets.
#Conducted &Prepared monthly and quarterly review reports, Returns, Promotions, looking at trends in the business, review marketing initiatives and incentives, and determine strategies to maximize opportunities.
#Managed the highest volume accounts in assigned territory.
#Maximized revenues in several programs by implementing creative sales training techniques.
#Experience in Conducting and participating in Various Consumer Exhibitions and Forums to promote the Brand.
#Identify opportunities to grow coverage in the zone as well as drive company initiatives to increase sales in the zone.
#Planning and organizing promotional activities like Product promotional activities & customer loyalties programs for customer retention & increasing concession sale.
#Updating the stocks reports on regular basis.
