شارما شارما

  To oversee the entire Front Office operation to maintain high standards.
  Evaluate level of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  Manage and monitor of all activities of all employees in the Front Office department making sure they adhere the standard of excellence and to the guidelines set in the employee handbook, hotel policies and procedure, coaching, training and correcting where needed.
  Maintain a professional and high quality service oriented environment at all times.
  Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and other issues that may arise.
  Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guest.