Senior Sales Executive
Etisalat telecommunications
Total des années d'expérience :15 years, 5 Mois
Analyze and process all numbers applied for porting to avoid delay in activation.
• Develop and maintain an organized database of customer information, improving the accuracy of customer records.
• Resolve 200+ customer complaints per week via phone and email, consistently exceeding targets.
• Leveraged customer feedback to identify and solve key problems, resulting in increase in sales.
• Exceed monthly KPI, Achieved 95% of MNP conversion rate, Zero staff mistakes and complaints related to consumer MNP port out activities consistently.
• Prepared and planed best monthly deal according to the need of the customers and closing the deal.
• Created a database of customer records that improved customer relations and increased customer satisfaction.
• Completed re-registration project as a team for Auh region with 95% accuracy before the deadline.
• Managed KOISK and provided customer with different services at different locations in Abu Dhabi.
• Collaborated with marketing team to design and launch successful campaigns that increased brand awareness like "My number, My Identity"
• Developed relationships with customers that resulted increase in Post paid customers.
Job Roles and Responsibilities: • Maximizing sales by promoting the highest standards of customer care- sales figure, sales figure determined the Individual and Store Targets.
• Replenishing and merchandising items effectively-No overstocking or stock scarcity
• Ensuring all stock is displayed on floor according to company layout
• To update all new in-store arrivals, pricing etc.
• Stock replenishment to the shop floor and assuring continuous stock availability on all merchandise.
• To ensure all products are price tagged and bar coded before display
• Full knowledge of product, departments in store, make, features and after sales service
• Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured.
• Follow the GOLDEN RULE of selling - greeting, asking, listening, advising, reassuring and thanking the customer.
• To take ownership and effectively deal with customer queries and complaints.
Job Roles and Responsibilities:
• Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner
• Maintaining petty cash account and entry of bills into accounts.
• Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly
• Plan meetings and conference calls and arrange and manage meetings
• Council of Higher Secondary Education, Manipur, India. Mt. Everest College, Manipur, India 10+2 in
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