Ex - Branch Head
Writer Relocations
Total years of experience :24 years, 1 Months
Ex - Branch Head - Relocations - July 2011 to November 2011
Key Highlights
✓ Played a major role in ensuring the efficiency, quality and economy of the activities of Writer conforming to the policy and standards laid down by the Directors.
✓ Significantly contributed in preparing realistic plans / budgets for revenue income, & expenses.
✓ Ensured that pre- move survey, pricing quoting, billing and collection yield best results to the company while adhering to budgeted costs and reducing / rationalizing (wasteful) expenditure.for Further Details please my detailed resume.
✓ Instrumental in ensuring that each move adheres to the standards of quality and service.
✓ Shouldered responsibility of managing functions outlined in the job description, closely overseeing and monitoring the work of the Managers, Assistant Managers, Accountant, Executives.
✓ Held monthly review meeting with Managers / Assistant Managers /Branch Accountant/Executives of all service lines.
✓ Essayed a stellar role in developing a second line for each level of employees (through the company's system of performance appraisal and potential assessment coupled with counseling on an annual basis)
✓ Maintained regular communication to the Corporate Headquarters at Mumbai.
✓ Kept check through the concerned department on smooth functioning of company's property (i.e. telephone lines, fax machines, computers, e-mail, continuity of electricity, security cameras, electronic gadgets, cleanliness of the premises, etc.)
✓ Assisted in ensuring transport fleets of 14 vehicles are kept clean and undergone regular maintenance in order to ensure maximum mileage.
✓ Administered activities related to safety and security of the company's movable and immovable properties through concerned department and ensured that adequate measures are in place without fail.
✓ Managed activities related to lease negotiations with leased warehouse landlords and obtained a good deal for Writer.
✓ Conducted surprise checks on all the warehouse's and vehicles.
Procuring and processing all corporate business
AGS Four Winds, Chennai May '08 - May '09
General Manager-Sales
Key Highlights
✓ Awards / recognitions / specific trainings undertaken / imparted: - Carried out varied training programs on customer service for staff at various levels.
✓ Cost reduction measures: - Abolished overtime payments.
✓ New business channels developed / promotional events initiated: - Oversaw the construction of a large warehouse in the size of about 1 lakh sqft.
- Key accounts handled include Citibank, HSBC, Ford Motor company.
✓ Specific measures initiated based on customer satisfaction analysis / market research: - Carried out a market research initiative to introduce records management service in Sri Lanka and China.
PREVIOUS ASSIGNMENTS
Branch Manager managing staff from different social & economic background, ensuring profits and lead ateam of around 350.
The British Deputy High Commission, Chennai Apr '86 - Dec '96
Management Officer (Office of Commissioner of Southern India)
Key Highlights
✓ Played a major role in reporting directly to Deputy High Commissioner and indirectly to Counselor (Management) at the British High Commission in New Delhi.
✓ Shouldered responsibility of executing complete spectrum of Administrative Management of the Deputy High Commission in Chennai and Bangalore.
✓ Provided expert and professional guidance on programme and logistical support, space management, manpower planning, training, housing, maintenance, budget planning and monitoring.
✓ Significantly contributed in providing policy guidance, leasing, construction and maintenance activities.
✓ Managed post management and general services programme.
✓ Essayed a stellar role in relocating management of all UK based members of Counselor staff.
✓ Accountable for maintaining security of offices and residents for all UK members of staff and ensuring adequate protection for VIP'S and Ministerial Visitors.
✓ Assisted in liaising with various Local Government Departments like Police, Municipal Authorities, Customs, Immigration and other relevant departments.
✓ Efficiently handled inward and outward missions of both British and Indian companies.
✓ Provides all arrangements to Host Her Majesty's Birthday Party.
✓ Handled several ministerial visits to Chennai, Bangalore and Hyderabad.
✓ Actively involved in managing administrative functions of HRH Prince Charles and Princess Diana visit to Hyderabad and Bangalore.
✓ Arranged and attended annually the Commercial Officers Conference.
✓ Maintained administrative liaison with Financial Management Centre at the Foreign and Commonwealth Office in London and British High Commission Offices in India.
Commenced career with Chief Engineers Office, Chennai Port Trust as Works Clerk
March '83 - April '86
✓ M.A. (English) from Madras University in 1985
✓ B.A (English Literature) from Madras University - Chennai in 1983
Passed MA English literature from university of madras in 1985✓ Passed Post Graduate Hons. Diploma in Personnel Management & Industrial Relation from Madras School of Social Work (Madras University) in 1983.
Passed graduation with 57%.