Sales Officer
Hsbc - United Arab Emirates
مجموع سنوات الخبرة :9 years, 6 أشهر
• New Business Development by actively bringing new clients to the business and thus expanding the portfolio and achieving individual Retail Banking and Wealth Management (RBWM) performance metrics via data calling and available networks
• Business analysis and business planning to actively source new business via individual networks and corporate
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.
• Effective use of tools and information to drive customer service delivery and RBWM performance
• Leadership and Problem solving execution on customer contact strategies in line with Group operating models and strategy set by regional Customer Relationship Management team
• Fully utilise and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date
• Ensure all customer needs are met and sales opportunities are maximised
• Undertake effective Individual Reviews
• Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads
• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Actively source new-to-bank customers and generate new business leads . Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products.
Constantly identify opportunities to upgrade customers by identifying customer’s needs & profiling.
Responsible for quality & soundness of assigned SE portfolio .
Enhance relationship revenue from existing portfolio by cross-selling complete range of banking products.
Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
Maintain acceptable portfolio quality.
Screen the market for NTB opportunities.
Liaise with superiors and direct reports within the business units within the bank to achieve business objectives.
Achieve assigned financial and non-financial targets.
Adhere to all the compliance & regulatory policies with regards to KYC as set out by the bank from time to time.
Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.
Regularly upgrade existing SE customers by offering need based solution as per client’s profile & requirements.
Maintain & manage an assigned portfolio with existing Business clients to retain & grow their relationships in a profitable manner and in line with assigned business growth targets.
Identify, solicit and acquire new Business clients in line with approved strategies for Assets and liabilities.
Making regular visits to clients for both monitoring and business generation purposes. Such visits to be recorded by way of call reports which are to include all pertinent information in a timely manner.
Conduct account planning with Client Service Team Members & cross selling other products & services to Business clients to ensure multi-product relationship and greater Share of wallet. Facilitating other lines of business in exploiting business opportunities through referrals to Wealth/Consumer Banking.
Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
Keep abreast of developments in the local business environment to spot business opportunities. Contribute to the planning process in order to develop corporate business strategies
Carry out management, call monitoring, coaching, training, development, corrective action, and reviews for all subordinates.
• Establish strategies including new and unique ways to improve operations to move forward by setting goals to meet and exceed service levels, gathering pertinent business, financial, service and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives and evaluating outcomes all while fostering teamwork and collaborative client partnerships.
• Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company’s products and services.
• Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company’s products and services through cross-selling ensuring monthly targets are met thus increasing the revenue.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
Carry out management, call monitoring, coaching, training, development, corrective action, and reviews for all subordinates.
• Establish strategies including new and unique ways to improve operations to move forward by setting goals to meet and exceed service levels, gathering pertinent business, financial, service and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives and evaluating outcomes all while fostering teamwork and collaborative client partnerships.
• Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company’s products and services.
• Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company’s products and services through cross-selling ensuring monthly targets are met thus increasing the revenue.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
Bachelor Of Business Administration
B Tech: Computer Science and Engineering Course Completed
AISSE