Associate Sales Director
Al Khaleej Palace Hotel
Total years of experience :11 years, 7 Months
Sales and Marketing: Customising for each client depending on their requirements, keeping up to date on competition and working on strategies to work on a win-win for both, preparing a SWOT analysis on product and services, focusing on USP, understanding the market and sell accordingly.
Administration: In charge for all contracts to be prepared for corporate, Travel agents, Embassy in a timely manner and ensuring all the contracts are signed by General Manager for audit purposes, Updating the database, Organise all the files for contracts and make sure all the details are updated properly, Time management by making sure sales calls are done in the first half of the day and second half for reverting to emails and checking the business on books and plan for the upcoming months. Making sure all payments are collected by accounts for companies with credit facilities.
Ability to work effectively as a group member and to build cooperative effort within the team.
• Secretary: In depth knowledge of Microsoft Office and telephone operations, quick learner of new software applications, Professional verbal/written communication skills. Accuracy, Excellent organisational skills, Confidentiality, Planning and Time management
• Initiative, Reliability, Stress tolerance, Customer-service orientation.
•Prepare the annual business plan for the key accounts handled.
•Finalized contracts for group bookings.
•Communicated accurately to operations, the details needed to satisfy contracts.
•The Key Accounts are managed via Acquisition, Retention and Development.
•Point of contact for The Zuri Hotel for account management for the network in Bangalore.
•Monitor the department’s budget and proactively implement corrective action where necessary.
•Handled sales leads effectively and efficiently
•During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.
•Prepared and updated customer management reports and ensures all necessary follow up work is carried out on time.
• Control cost whilst ensuring guests get value for money.
• Maintain an effective tracing system, monitor production all of accounts and discuss appropriate action with Director of Sales.
•Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures
•Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Achievements: Received Manager of the quarter 2013. Was nominated for the following quarter as well Over achieved budgets for most of my tenure. Industrial Training: Company :Radisson SAS Kuwait, Designation : Industrial trainee Duration : 6 months Working area : all Departments