Prerita Mathur

• Answer inquiries through email, mobile and telephone.
• Assist clients who have questions about our products and resolve their query with the help of pre sales or technical team.
• Assist sales in administrative duties including collecting vendor information, reviewing and checking the pricing of products and preparing the quotations for the clients.
• Organizing sales visit for sales executive.
• Entering order information into the
company database.
• Handle the processing of all orders with
accuracy and timeliness.
• Working with staff members from other
departments such as accounts, purchase, finance, logistics & technical to optimize sales.

• The key role was to manage the day-today needs of each franchisee in support and coordination with the franchise management team.
• Conduct weekly, bi-weekly and monthly video calls with each franchise owner at the scheduled call time. Complete all pre-work for the Call Agenda and follow-up responsibilities.
• Assist in managing all royalty fee, renewal of franchise and other payments from each franchise.
• Managing the development of promotional plans for new products and services to ensure that they are effective at increasing brand recognition.
• Ensuring that each franchise location meets company standards and helps the marketing team or front manager to conduct regular visits.
• Keeping a track of all the logistics data for smooth working of franchises and also providing them regular trainings as requested from the Head Office Training Team.

•Manages the contents for company's website includes the products images and their details.
•This profile also includes the content writing; as I wrote some of the contents for website as well as product brochures for the clients.
•Assist with reports and data extraction when needed.
•Coordinating with other staff members in the franchise team to ensure that all operations are running smoothly.

•I was given the responsibility of contents for the website through company's back end panel.
•We receive the details of the products in excel or PDF format and upload that data on company's e-commerce website.
•Formulating techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data.
•Monitoring and analyzing information and data systems for efficient working of the website.

•As a DA in this company, I worked on travel based projects.
•Our clients were based in USA, UK and many other Asian countries for whom we manage their hotel reservation data.
•We receive data via e-mails in excel format and that needs to be updated in the given time on the websites.
•This was a time bound task; as if we overlook any entry than client's reservation entries get failed, causing huge loss.