Operations Specialist
Hewlett Packard
Total years of experience :10 years, 11 Months
Business Operations Specialist - Middle East
Contract Management:
Provide guidance on legal and contractual compliance based on WW and EMEA guidelines
Act as consultant on partner contract matters for the BU on country level
Coordinate the 6-month exhibit performance review with the Business Unit (BU) Managers
Support business units in standardizing program terms to avoid conflict with standard partner agreements
Communicate to internal and external audience partner on contractual documents
Interface and link with the legal teams as first level of legal evaluation (situation analysis)
Lead and coordinate projects in terms of integrations, on-boarding… on the channel contract side
Check quality of local requests for partner contract creation (apart from T2), modification, termination
Educate, train and instruct the local Sales teams on standard processes
Make Siebel operational decisions regarding channel contracts
Profiling specialist - Business Process Expert
Manage core Profiling information for all HP resellers (core partner info n Contact/user/student info)
Advisory role for all profiling core elements used in projects related to downstream systems
Handle Channel management (recommend channel segment to new partners). Influence/decide which channel segment to use depending on the BU needs
Perform linking of first tier orders and shipments to existing partners in Siebel PRM (A=check accuracy of the linking / Decision support
Perform standard reporting and provide assistance for BU reporting users based on profiling/biz knowledge. Perform ad-hoc reporting based on profiling/business knowledge
Maintain Content Operations and localization of the ePartner location - ensuring data quality (commercial and consumer partners) and perform consistency checks *Rule/Strategy compliancy in the Partner location
Track, escalate and follow-up local issues and requirements to WW IT teams
E-Communication and publishing specialist
Coordinate E-Communication by optimizing quality and targeting of communication content
Manage single port of entry partner portal through publishing of sales and product material
Maintain accurate partner data/profiles through Siebel PRM which is crucial to business-critical tools
Prepare and deliver metrics review against quarterly objectives and priorities and make recommendations
Pro-active coverage for customers in Middle East to expand HP Share of Wallet by generating incremental business in
non-HP accounts (hunting)
Coordinated with other sales professionals, involving channel partners in fulfilling customer application needs
Provided expertise input on market trends, customer’s equipment and application needs to extended sales team
Executed campaign follow-up and lead management
Responsible for pipeline and forecast responsibility in accordance with sales center business process
• Served as key relationship link for communicating project status to project teams in terms of design, milestone achievement, implementation of design materials, co-ordination of data collection and review of project deliverables to be presented to the client
• Manage all executive level administrative tasks including scheduling meetings, conference calls, and arranging travel
• Assist in development of executive level reports and presentations on timely basis
• Meet with individuals, special interest groups and others on behalf of management
• Developed an innovative records management system to process executive travel-related accounting documentation
• Provide training on the electronic documentation system “Expedition’’ to all project team members, to the Client, Consultant & Contractors
• Managing project orientation for new joiners and coordinate with other support functions such as Sales, Marketing, Finance, IT, & HR
• Design and implement office policies
• Performed financial functions including accounts payable to meet payment schedule, handling of site office expenses & petty cash and preparation of monthly statement of accounts Establish standard and procedures to organize office operations
• Prepare time sheets on monthly basis and submit to client
• Review and approve supply requisition
• Maintain office equipments and stationery supplies
• Liaise with other agencies, organization
• Trained and supervised temporary personnel in the company’s systematic standardized secretarial functions
• Experienced in all aspects/phases of Documentation System
• In charge of visa processing, medical insurance & scheduled travel arrangements for project team
• Preparation of salary certificates and bank guarantee letters