Prince Markenday

I am responsible to handle incoming calls, chats and emails from the customer about their shipment status and diverting them to the relevant team and the hub they are aligned for.

I was responsible for handling chats from the candidate enquiring about their exams, exam policies, rescheduling and cancellation.

I was working for a UK based based client called as "Pearson VUE".

Pearson Education Limited is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. Pearson owns educational media brands including Addison-Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others

Responsible for handling chats and incoming calls from the customers complaining about their orders from amazon.co.uk

Helping them with their order status, return wrong items delivered to them and escalating the issues further if need further assistance.

Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.