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Prince Micah Whites, Customer Service Officer

Prince Micah Whites

Customer Service Officer·Kenya Airways - Other Locations

Kenya

Bachelor's degree, Architecture

Work experience

Total years of experience: 3 years, 1 months

Customer Service Officer

January 2023 - January 2026

Kenya Airways - Other Locations

Nairobi, Kenya

January 2023 - January 2026

• Dealing with customers face-to-face and over the phone.
• Assisting customers with finding suitable products or services.
• Dealing with customers feedback, concerns and complaints.
• Handling payments and processing returns, refunds and
exchanges.
• Liaising with suppliers and external companies on a regular
basis.
• Entering and maintaining data into databases and information
systems.
• Ensuring Health and safety procedures are adhered to at all
times.
• Ordering and restocking items when required.
• Providing the best customer service at all times and all
situations.
Company industry:
Airlines

Education

Eldoret National Polytechnic

December 2026

December 2026

Bachelor's degree, Architecture

Kenya

Cheptais Boys High School

January 2020

January 2020

High school or equivalent, Computer Science And Physics

Kenya

Chemuses Primary School

January 2016

January 2016

High school or equivalent, Architecture And Arts

Kenya

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ISSUING REFUNDS
Intermediate
ISSUING REFUNDS
Intermediate
PAYMENTS INDUSTRY
Intermediate
PAYMENTS INDUSTRY
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate

Hobbies and interests

taking part in watching movies.
socializing with my friends and family
I