Senior network administrator
Microland
Total years of experience :7 years, 2 Months
Company's Name: Microland, Bangalore Duration: July 2014-present
Project: General Electric (GE)
Location: ASPAC, EMEA and US
Project Profile: GE Oil & Gas, Transportation, Health Care, Energy Management and GE Capital.
Role: Network Administrator, Consultant
• Managing customer General Electric’s LAN/WAN networks in working environment under Incident Management.
• Handling severity1 and 2 issues and providing solutions within the agreed SLA.
• Troubleshooting issues such as node and interface down, link down, link and interface intermittent, packet drops, latency, network slowness, CRYPTO and QOS issues.
• Isolating the network issues by analyzing logs, routing protocol and interface status and configurations in routers, switches and wireless access points.
• Configuring routers, switches and access points and documenting the configuration changes in trouble ticket.
• Contacting affected customer to get additional information to find out the exact issue, impact and getting downtime if required.
• Contacting Local site contact to verify Power and equipment status, interface cable status and request him to do hardware reset or reboot and replacement if needed.
• Logging a trouble ticket with vendor for WAN link issues & Hardware issue and actively following up with them for resolution.
• Coordinating and helping out vendor’s onsite technician to replace, reboot, configure and test routers, switches, access points and modems.
• Extracting the link utilization report by e-health, Net-QoS, verifying back configuration with HPNA tools.
• Troubleshooting and resolving both proactive and reactive tickets for EMEA, AMERICAS and ASPAC customers.
Company's Name: Wipro Infotech, Bangalore Duration: July 2010-june 2014
Project Profile: Global Network Operations Center
Role: Incident Network & Security Engineer network
& Telecom
Work Experience
• Managed the Wipro technology network across globe including the WT- enterprise and ODC’s network, managing the LAN, WAN and VPN (s2s, c2s and ssl), handling the day to day users call’s related to enterprise LAN, WAN and VPN issues.
• Supported More than 600 Clients Off shore as well as onsite clients for accessing the servers/Citrix application over S2S, C2S and MPLS based also provided the technical support to isolated projects and restricted ODC’S
• Data and Voice VLAN Creations and Modifications, deletions on L2 and L3 Switches.
• Coordinating with various ISPs like Bharti, BSNL, Vodafone, Sify and Global ISPs like SingTel, AT&T, Sprint, Vodafone, BT and ITC etc and raising trouble tickets, and doing follow up/escalations for the early restoration & maximum uptime of the links
• Experienced with managing Catalyst L3 (6009, 6509) Data Center Core switches, L2 (4000 & 3560 series) switches and Campus VTP switches.
• Experience in generating Reports for Network Analysis & Optimization of WAN Traffic using various tools like Packet shapers, Net Flow Analysis, Wire shark and Cisco VPN Concentrator.
• Handling Wireless LAN issues
• Experience in Request, Incident and Change Management
• Usage of remote connectivity tools like Terminal Services, and Team viewer.
• Ensuring maintenance of Service Level Agreements (SLA) with the Business.
• Monitoring of Wipro Networks, security devices and Wireless network globally including 6000+ Devices through CA-Spectrum Networking Tool.
• Managing Networking/Server monitoring tool like CA-Spectrum, Nagios Wireless Control System and SCOM
• Level 1 knowledge on ASA 5510, Cisco Firewall, FortiGATE 3810 A, and Check point, Proxy devices, IDS and IP’s.
• Maintaining & Monitoring ODC Sys Logs servers to check the changes done at Security devices and also worked with NAP issues in server level.
• Checking the access in ASA, FortiGate, Checkpoint, Proxy Websence servers and logging change order if access needs to be enable.
• Monitoring the SYSLOG, Inbound/Outbound mail Queues and Sharing Proxy logs if any requirement.
• L1 knowledge for all Security Operations
Certified in B.COm