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Princess Gaite, ASSISTANT BOOKKEEPER

Princess Gaite

ASSISTANT BOOKKEEPER·Suncrest Properties I Air Serv Palm Dessert

Philippines

Bachelor's degree, Architecture

Work experience

Total years of experience: 3 years, 6 months

ASSISTANT BOOKKEEPER

November 2025 - May 2026

Suncrest Properties I Air Serv Palm Dessert

Missouri, United States Remote

November 2025 - May 2026

• Streamlined daily financial transactions and invoicing processes, enhancing operational efficiency.
• Maintained precise financial records, ensuring accuracy and compliance for reporting purposes.
• Collaborated with team members to support payroll processing, demonstrating strong attention to detail.
• Developed and organized reports that facilitated informed decision-making and improved communication.
• Leveraged strong organizational skills to assist in administrative tasks, contributing to a cohesive office environment.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
• Utilized database management skills to maintain and update records, ensuring data integrity and accessibility.

Company industry:
Accounting
Job role:
Accounting and Auditing

TELEMARKETER

September 2025 - November 2025

NH Bussiness I

California, United States Remote

September 2025 - November 2025

• Leveraged outbound CRM systems to efficiently manage client interactions and streamline communication.
• Engaged with prospective clients to qualify leads, demonstrating strong interpersonal skills and attention to detail.
• Scheduled follow-ups and appointments, showcasing exceptional organizational abilities and time management.
• Maintained accurate call records and updated CRM data, ensuring data integrity and supporting sales initiatives.
• Contributed to achieving sales targets through consistent outreach, highlighting a results-driven approach.
• Developed customer service skills by addressing inquiries and providing product information, enhancing client satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

ACCOUNT MANAGER

April 2025 - September 2025

Mylestone Business Process Outsourcing

Calapan, Philippines

April 2025 - September 2025

• Led a dynamic team of 10-15 Customer Service Representatives, enhancing daily operations and team efficiency.
• Fostered strong client relationships by proactively addressing concerns, providing timely updates, and ensuring high levels of customer satisfaction.
• Analyzed team performance metrics, effectively handled escalations, and contributed to achieving reporting and productivity targets.
• Developed and implemented strategies to streamline processes, improving overall service delivery and team performance.
• Collaborated with cross-functional teams to align customer service initiatives with organizational goals, driving continuous improvement.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

August 2024 - April 2025

Mylestone Business Process Outsourcing

Calapan, Philippines

August 2024 - April 2025

• Delivered exceptional customer support for diverse sectors including real estate, HVAC, and healthcare, utilizing GoHighLevel and Lofty CRM platforms.
• Streamlined client communication and appointment scheduling to enhance operational efficiency and customer satisfaction.
• Ensured prompt resolution of service requests, fostering strong client relationships and loyalty.
• Maintained meticulous CRM records, contributing to data integrity and informed decision-making.
• Consistently provided high-quality service that aligned with client standards, resulting in positive feedback and repeat business.
• Developed strong organizational skills, preparing for a seamless transition into an Executive Assistant and Database Administrator role.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

LEAD MINER / DATA ENTRY SPECIALIST

December 2022 - August 2024

Freelance Virtual Assistant

Calapan, Philippines Remote

December 2022 - August 2024

• Conducted in-depth research to identify and collect qualified leads, enhancing outreach efforts.
• Maintained meticulous CRM and spreadsheet records, ensuring data integrity and accessibility.
• Verified contact details to guarantee accuracy, contributing to improved client communication.
• Organized and streamlined databases, facilitating efficient management of information for outreach campaigns.
• Managed data entry processes and updated client information, supporting seamless operations and customer service initiatives.
• Demonstrated strong attention to detail and organizational skills, essential for an Executive Assistant and Database Administrator role.

Company industry:
Business Support Services
Job role:
Support Services

Education

Divine Word College of Calapan

January 2023

January 2023

Bachelor's degree, Architecture

Philippines

Skills

ACCOUNT RECONCILIATION
Intermediate
ACCOUNT RECONCILIATION
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
Appointment Scheduling
Expert
Appointment Scheduling
Expert
Image Editing
Expert
Image Editing
Expert
Data Entry
Expert
Data Entry
Expert
CRM software
Expert
CRM software
Expert
Customer Support
Expert
Customer Support
Expert
INVOICING
Intermediate
INVOICING
Intermediate
OUTSOURCING
Intermediate
OUTSOURCING
Intermediate
PAYROLL PROCESSING
Intermediate
PAYROLL PROCESSING
Intermediate
RECORDS MANAGEMENT
Expert
RECORDS MANAGEMENT
Expert
SALES
Intermediate
SALES
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert

Social profiles

Languages

English

Expert

Tagalog

Native Speaker

Hobbies and interests

Multimedia Editing

I helped my previous client before to create engaging post for their businesses social media accounts using Adobe photoshop and Canva