Princess Raine Doloog

• Demonstrated a high level Functional Knowledge by strictly adhering to complex company policies and
procedures; consistently completed advanced technical assessments to mitigate operational risk.
• Provided expert support for sensitive financial personal banking accounts, ensuring 100% accuracy and date
integrity for high-value transactions.
• Acted as a senior point ofcontact for customers account servicing, utilizing active listening and technical
expertise to resolve escalated issues or coordinate seamless transfer across departments.

• Delivered high-touch customer service by managing complex travel inquires and resolving guest concerns,
ensuring a seamless pre-cruise experience and maintaining high satisfaction ratings.
• Consistently exceeded sales targets by proactively promoting cruise packages, shore excursions, and luxury
upgrades through personalized recommendations and persuasive up-selling.
• Managed end to end booking logistics, including the verification ofinternational documents, invoicing, and
record-keeping to ensure 100% accuracy in guest manifests.

• Efficiently managed high-volume customer concerns, regarding orders and services, maintaining a
professional and relentless focus on resolution within a fast-paced, onsite operational environment.
• Served as a subject matter expert in account security and fraud prevention, protecting sensitive customer data
and identifying suspicious activity to ensure a secure and trustworthy service environment.
• Delivered high-quality support across live chat, email, and ticketing systems, demonstrating the adaptability
and clear communication skills necessary for coordinating with diverse international teams and customers.