RECEPTIONIST
United Arab Emirates
Total des années d'expérience :15 years, 11 Mois
● In charge of Basement 1 Recep on, Melia Dubai
● Food & beverage service
● Using Opera System in daily basis,
● Concierge team member
● Ge ng phone calls from guests and colleagues regarding guests privilege, taxi reserva ons and
any inquiries regarding Melia Dubai.
● Ensuring guests sa sfac on during check in, meal/beverage support.
● Accompanying guests to check in process and to The Level Lounge for VIP access.
● Gree ng them upon arrival with utmost appearance, check their baggages, tag and hand over
them to Bell Team, supervise the Valets in accommoda ng, leaving the guests’ valued items
while parking cars in Basement 1 & 2.
● Checking the guests valued items and let them check in by more comfort, seat them in couch,
lobby area and have them drink for welcome arrival.
● Keeping neat and clean the Basement Recep on all around the corner and make sure all are
gree ng the guests in professional way, The Valet Team & The Bell Men.
● Ge ng reserva ons for taxi and hotel cars forwarding to Concierge Recep on for more
informa ve support supplying guests’ requests.
● Review and see VIP reports on next days arrivals of guests are wri en properly,
● Responsible for distribu ng departure notes,
● Special request for ameni es and turn down service on special occasion such as birthday,
honeymoon and wedding anniversary.
A320-200, Boeing 737-300/200, Bombardier Q400/Q300 Aircra s.
● As an L2 many du es include; inflight sales, duty free sales, meals service and flight deck
support. Maintenance of high company standards both in and out of uniform.
● Key skills gained: customer care/safety, first aid, sales, care of children and passengers with
special needs, cash handling (currency exchange), balancing accounts and galley management.
2012
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● Responsible to provide professional service to our guests with VIP access to Club Rotana suites
and rooms, ensuring their visit will become a memorable dining experience.
● Perform all necessary tasks to service food & beverage according to the standard of performance
manual of the hotel.
● Acquire in depth knowledge of the food & beverage menu of Club Rotana in order to assist and
provide advice to guests.
● Prac ce good customer rela ons and a end to customer complaints/ queries sa sfactorily.
● Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all
service equipment.
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