Zoho Solution Consultant
Alchemist Advanced Technologies
Total years of experience :4 years, 9 Months
● Formed Zoho Applications (like Zoho CRM, Zoho Desk, Zoho Books,
Zoho Recruit etc) to meet specific needs and requirements of clients
● Led Implementation of Zoho Software solutions, ensuring seamless
Integration with existing systems and processes
● Coordinated closely with more than 30 clients to gather and analyze
their business requirements, translating them into Zoho based
solutions by growing their business by 30-50%.
● Provided expert advice and consultancy services to clients on Zoho
Applications, best practices and industry trends
● Designed and Implemented Automated workflows within Zoho
Applications to streamline business processes and improve efficiency
● Conducted training and demo sessions for end users and
administrators on using Zoho Applications effectively
● Monitored and optimized performance of Zoho Applications, identifying
areas for improvement and implementation solutions
• Managed operational support for third-party sellers, enhancing sales through superior communication and problem resolution; owned seller interactions; proactively solved issues, ensuring high standard of team support delivery
• Recognized for exceptional support; increased seamless seller operations, leading to positive client acknowledgments
• Delivered professional solutions via email, chat, and calls, boosting brand image and customer satisfaction
•Demonstrated exemplary time management and independent work, adhering to strict policies and procedures
●Engaged in strategic meetings for team improvement, focusing on comprehensive resolution for more than 80 selling partners.
• Devised dealer business plans, steering growth through strategic guidelines and performance evaluation; Increased sales by 20-40%, expanded business reach through customer engagement and strategic new dealer appointments; led sales training
• Analyzed account executives daily metrics, identifying key areas for development and skill enhancement
• Partnered with internal teams and more than 100 suppliers to align market pricing strategies with profitability goals
• Researched competitors, leveraging insights to target prospects and capitalize on market trends
• Offered feedback on market trends, aiding upper management in strategic decision-making