Customer Service Executive
Al Nabooda Insurance Brokers
Total years of experience :4 years, 7 Months
ORGANISATION: Al Nabooda Insurance Brokers
DURATION: 26/02/2012 (Currently working) DESIGNATION: Customer Service Executive
RESPONSIBLITIES:
➢ Day to day operational duties including client need analysis exposure analysis, slip preparation, negotiation with client/underwriter, claim handling and or any other services issue related to operations.
➢ Handling inbound /outbound calls, correspondence arranging meeting
➢ Creating and maintain comprehensive technical literature and actively participating in the training program.
➢ Visiting brokers or potential customers and preparing quotes
➢ Keeping detailed and accurate record of policies underwritten and submission made.
ORGANISATION: EXIDE POWER CORPORATION
DURATION: 15/Sep/ 2010- 4/Jan /2012 DESIGNATION: Admin cum Accountant
RESPONSIBILITIES:
• Conducting refresher training for the team member's and devising ideas, which can help the team in improving its productivity and efficiency.
• Conducting regular audits and giving feedback to the team members for improving quality and accuracy.
• Handling complaints of customers. Achieved First call resolution of customer issues.
• Demonstrated customer demands, satisfaction, flexibility in a high volume, production environment which will help to improve the quality of service.
• Provide effective and timely resolution of a range of customer inquiries.
• Strike a positive and cooperative tone with both customers and co-workers.
• Preparing daily sales report and bill up to date.
• Daily bank transaction like Cash, Cheque Handling etc
• Preparing monthly BRS
• Monthly sales tax return
• Tally financial accounting - Institute of accountancy world [TFAP]Version: ERP 9 Thrissur (Passed 2009) • BSC Computer science - Nirmala arts& science, Coimbatore.
(Bharathiar University) First class (2006-2009)
• Higher secondary - Nirmala Matriculation School. (Matriculation) First class (2005-2006)